GUCCI Client Development Specialist

KEY ACCOUNTABILITIES:

EVENTS

• Lead the development and implementation of clients’ events strategy across all regions and track the performance to ensure high level of execution and positive return on investment
• This role will oversee event conception and production, liaising with Client Experience Factory, Image, Product Marketing, Analytics counterparts
• Oversee the event calendar and ensure its constant update, provide event guideline guaranteeing the regional alignment to the brand codes and image

• Share key takeaways both on qualitative and quantitative results from post event reports and always challenging to improve the event format and client experience
• Collect feedback and best practices on clienteling events, private client activities and share with Corporate and Regions.

GIFTING

• Contribute to the definition of the gifting strategy and its KPIs, coordinate and support regions in the consolidation of their orders
• Elaborate and improve the gifting catalogue for each client profile and key moments, working closely with Image, Design and Client Factory teams
• Monitor and structure the gifting offer to ensure constant improvement of the client experience and target achievement
• Ensure successful regional implementation and usage of the gifts as per the guideline provided
• Guarantee the high level of execution when it comes to regional production/sourcing of gifts
• Follow up on gift delivery and budget

CLIENTELING

• Develop dedicated clienteling tools and other engagement opportunities for our clients, support the implementation across regions aiming at increasing customer retention and average spending
• Partner with local Client Engagement teams in identifying needs and clienteling opportunities and in implementing them
• Ad hoc support for global clienteling topics
• Competitors and best practices’ screening and benchmarking

PROFILE:

• Around 2/3 years’ working experience preferable in marketing or retail. Nice to have an omnichannel client knowledge
• Deep interest and understanding of customer experience and luxury codes
• Experience in the luxury/fashion business
• Experience in collaborating with Retail teams
• Organization, attention to details and team player skills
• “Can do” attitude, open minded and creative spirit
• Excellent communication and time management skills,
• Fluent in both oral & written English
• Excellent Excel and PowerPoint skills