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GUCCI IT Senior Service Specialist

Gucci - Regular
NOVARA - Italy

Role Mission The IT Service Leader is an expert of the business/technology aspects of Production and Inbound Supply Chain processes and is accountable for the delivery of one or more services supporting those processes. He/She acts as the bridge between the business problems and the technology solutions and is responsible for the initiation, transition and ongoing maintenance and support of the IT services under his/her responsibility.

Overall responsibilities

  • Developing the expertise in one or more business-technology areas (tools, technologies, IT services, business processes, etc.)
  • Proposing solutions and approaches that best fit a specific need or proactively proposing improvements belonging to his/her area of expertise
  • Providing guidance, instruction, direction and leadership to wide groups for the purpose of achieving a key result or group of aligned results in complex initiatives
  • Managing and supervising day to day activities carried out by suppliers
  • Supporting the review of Supplier proposals
  • Propose best practices for the optimal coordination of operational activities required to deliver IT services.
  • Assessing the opportunities for service enhancement through the use of technologies and tools
  • Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
  • Working with MIS Responsabile di Team to understand and translate business requirements into activities, measures or service components that will ensure that MIS can meet those requirements
  • Managing Change Requests to the service ensuring to maximize their value for both MIS and the Business
  • Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
  • Coordinating teams for the proper achievement of a desired outcome

Requirements

  • 5 + years in Luxury/Fashion sector
  • Scientific degree in Computer Science or Management Information Systems preferred
  • Good knowledge of Production  and Inbound Supply Chain processes in Luxury/Fashion industry
  • Good knowledge of IT Governance and IT Service Management best practices (Cobit, ITIL, etc.)
  • Good knowledge of Project management methodologies
  • Management of IT Projects in production in large and complex companies
  • Soft skills:
    • Ability to manage multiple activities in a multi-tasking environment
    • Reactivity and flexibility in managing frequent changes
    • Capacity to prioritize workload and tasks
    • Strong interpersonal, communication and relational skills
    • Strong relationships building attitude
  • Technical skills:
    • Production Planning Platforms
    • Good knowledge of MBM GPS suite would be an asset
    • ERP Platforms. Good knowledge of Dedagroup Stealth 3000 and 400 suite would be an asset
    • DB Platforms and fundamentals SQL skills. Knowledge of Oracle DB would be an asset
  • Full time
  • ヨーロッパ
  • Italy
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