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GUCCI Luxury Timepieces and Jewellery - Customer Coordinator

Gucci - Regular
London - United Kingdom

We are currently seeking a Customer Service Coordinator who will report to the Customer Service Supervisor and deliver an excellent and pro-active customer service to our wholesale clients and end consumers alike.

How you will contribute

  • Promote brand image and ethos according to company guidelines
  • Receive and resolve both verbal and written enquires from stockists, end consumers and other departments regarding our products and services
  • Develop strong product knowledge in order to offer an efficient and proactive service
  • Evaluate incoming repairs producing pick lists, estimates and/or acknowledgments daily as required using in-house M3 system
  • Re-evaluate existing repairs as and when required by editing service requirements and/or pick lists
  • Performing daily quality control of completed repairs
  • Proceed or return undone repair estimates upon receipt of customers verbal or written instructions
  • Enter sales orders of watches, jewellery and spare parts, via telephone, email using in-house M3 system
  • General administration duties as required including but not confined to mail outs, filing and labelling
  • Carry out any reasonable request given by the customer service supervisor or any member of the management team

Who you are

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to managing customer expectations
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Pleasant, patient and friendly attitude
  • Possess a strong work ethic and team player mentality
  • Basic computer skills with some experience of Microsoft Office
  • Previous customer service experience preferable
  • Flexible attitude to job tasks but show attention to detail

Why work with us?

This is a fabulous opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • ヨーロッパ
  • United Kingdom
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