GUCCI Store Trainer HARRODS

Key Accountabilities & Responsibilities

The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:

DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture

CONSULTANT
o Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs

PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales

COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to “read” customers and uncover needs

o Ability to transfer selling skills and techniques
o Experienced in product storytelling

CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends

PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends

STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities

COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations

Functional requirements
 

• Min. 5 yrs. in the Retail Industry (ideally including Retail shop floor background)
   

• Previous experience in training departments and/or in roles where training and developing others was part of the job mission
   

• Influencing skills
   

• Project Management
   

• Familiar working with the store environment
   

• Strong Retail Business Orientation
   

• Knowledge of adult learning techniques
   

• Proven experience of presentation and people development
   

• Experience in Digital Learning
   

• Good analytics approach
   

• International experience and Strong cultural sensitivity
   

• Fluency in English; knowledge of other languages is appreciated.
   

• Well spoken, agile approach, can do attitude and high teamwork skills
   

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.