SAINT LAURENT E-BUSINESS OPERATIONS COORDINATOR - CDD W/M

ROLE :

Within the E-Business team and reporting to the WW Omnichanel & E-Business Operations Manager, your role will consist of managing and developing the global e-commerce performance and operations and ensure a smooth experience (deliveries, returns) for our ysl.com clients.  

MISSION :

• Ensure conformity/validity of ysl.com orders

• Oversee the preparation and shipment of ysl.com orders within SLAs and quality guidelines

• Manage e-commerce operations and ensure internal and external coordination within the company

• Manage orders backlog

• Oversee the management of shipments and returns within Saint Laurent guidelines

• Set up operational forecasts to ensure a smooth resources allocation strategy

• Track daily performance KPIs and develop the operational reporting to monitor the ysl.com business

• Ensure a smooth performance of the e-commerce back-office tools and processes

• Analyze and prioritize key user feedback for development and manage the roadmap for all operational enhancements

• Manage the resolution of issues with internal and external parties

• Ensure the adoption and communication on new functionalities with the key end users

• Improve best practices and e-commerce guidelines for Customer Services and external partners

• Ensure the communication with supply chain, warehouses and client services for any projects or changes with an impact on the e-commerce supply chain (deliveries, services, prices, product launches, etc) 

• Management of 1 intern

PROFILE :

• A completed master’s degree (university, Business School, Engineer School), specialized in Supply Chain or E-Business.  

• 3 to 5 years’ experience in e-commerce. Understanding of Marketplaces universe is a plus.

• Passionate about Luxury industry

• Good understanding about the main operations tools (OMS – Order Management System, TMS – Transport Management System, WMS – Warehouse Management System)

• Strong analytical and communication skills

• Lean Six Sigma certification is a plus

• Fluent in French and English

• Full Pack Office Skills (Excel, Powerpoint,…)

• Used to work on an Order Management system is a real plus.

CDD of 4 months to meet in February 2023.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.