SAINT LAURENT Field Trainer Southern Europe

We are currently seeking a Field Trainer who will report to the Regional Director as part of our dynamic team.

ROLE

Under the leadership of the Regional Director and with the collaboration of the EMEA Training Manager, your role is to support the performance of the zone, developing the Sales Associates selling skills through a tailored training program aligned with the brand vision and local needs. You oversee the roll out and execution of the Saint Laurent Experience, the deployment of the operational and product training initiatives and you support the digital and omnichannel transformation of the business. As Field Trainer, your working time is minimum 80% in store and 20% at the office.

MISSIONS

1. Be the Regional Director's business partner, with the guidance and collaboration of the training manager

• Collaborate with the Training Manager to ensure training priorities are consistent within the business context and provide effective recommendations

• Together with the Regional Director, identify local needs, build a customized training strategy and an action plan for your zone

• In collaboration with Store Directors and Training Ambassadors, adapt and deliver training programs in line with local needs

2. Implement a strong and consistent client experience within Southern Europe network

• Provide the necessary training support, tools and content to your training ambassadors network

• Provide a consistent onboarding to all newcomers (new hires and store openings)

• Roll-out the Saint Laurent experience and take actions from "customer experience evaluation" and "voices" results

• Roll out the seasonal collections and products training content

• Collaborate with the operations team to facilitate the integration of omnichannel solutions

• Improve the retail teams clienteling skills in line with the Clienteling team strategy

3. Drive the training performance and impact on KPIs

• Monitor and share the performances of the training program roll out with their regional director weekly and touch base with the Training Manager monthly

• Follow up on the client experience, Mystery Shopping and Voices results and suggest improvements

• Ensure a seamless integration of the e-learning content and digital modules completion

PROFILE

• Relevant experience in Luxury Retail with a Management experience

• Strong retail business orientation and understanding of client experience

• Excellent communication and interpersonal skills

• High facilitation, coaching and teamwork skills

• Excellent organization and ability to multi-task

• Agile and confident with digital devices and back office software

• Local language and English speaker

• Positive attitude, enthusiastic and passionate about Saint Laurent

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.