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BALENCIAGA Head of Retail, Americas | New York City

Balenciaga - Regular
NEW YORK - United States of America

The SVP, Retail will oversee Balenciaga’s DOS, concession, and outlets throughout the Americas. The individual is a leader who exemplifies Balenciaga’s brand behaviors and is a role model within the business. The Head of Retail will work to inspire others, foster a culture of continuous growth and evolution, solve problems, make informed decisions, and manage the workforce to achieve maximum results. The position reports to the President of the Americas and works closely with HQ and local leaders to ensure a strong operational, profitable, and results-driven environment in our stores. This Head of Retail is accountable for sustaining the Balenciaga brand image, achieving sales and KPI goals, retaining and developing client relationships, and overseeing processes and guidelines set forth by HQ to bring the region to its full potential. Other areas of responsibility include ensuring operational excellence, training, productivity as measured by the P&L, growing our talent pipeline through proactive recruitment, selection, development, networking, and strategic succession planning.


  • Represent and translate the values of Balenciaga while driving a successful and profitable business
  • Review store environments and key business indicators within region to identify opportunities and coach management team to take action and achieve goals
  • Develop and ensure long-term business strategies and expansion within the market
  • Empower Regional and Flagship Directors to develop market specific business plans that will drive traffic and develop client base
  • Partner with leadership and corporate teams to support expansion and new store openings
  • Responsible for P&L results for stores and corporate retail; monitor store profitability and manage budgets
  • Plan, communicate, and delegate key responsibilities and best practices within the region to ensure smooth operations
  • Remain up to date on retail real-estate throughout the region; make recommendations on store renovations/upgrades/expansion to increase sales of existing markets and develop new ones 
  • Lead by example with a high standard of professionalism, sense of urgency, and positive attitude
  • Motivate and coach teams to meet assigned sales and productivity goals
  • Continue to innovate and refine methods to improve productivity KPI’s
  • Empower Operations, Client and Training stakeholders to lead strategy and define requirements/expectations as well as performance measures
  • Build and nurture relationships with external stakeholders such as key concession retail partners
  • Recruit, develop and retain retail leaders
  • Build a bench to secure an effective management and succession
  • Mentor and coach leaders to identify solutions and develop their managerial skills
  • Partner with HR to identify skill gaps and opportunities for staff development
  • Support special projects or tasks as directed by Global HQ or the President of the Americas

Skills and Experience Required

  • Bachelor’s degree in Fashion, Business, or related discipline
  • 10-15+ years of prior applicable experience in a retail fashion environment
  • Experience overseeing the Americas market with more than 50+ retail doors or equivalent volume
  • Capable of managing and developing diverse and seasoned talent
  • Proven ability to motivate sales teams with challenging objectives
  • Professional experience in a leading network expansion
  • Product work in luxury retail is highly desirable; Leathergoods and RTW experience is preferred
  • Ability to develop, lead and inspire a group of people across various functions
  • Strong communication skills to liaise with local retail teams across the market
  • Outstanding interpersonal skills and the ability to communicate effectively
  • Well versed and comfortable with public speaking and corporate presentations
  • Exceptional organization skills
  • Advanced Microsoft Office skills (Excel, Powerpoint, etc.)
  • Ability to travel as needed and sometimes with short notice


This is an exciting opportunity to join Balenciaga’s Corporate team as a Retail Operations Manager who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.


Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

In light of New York City’s private employer vaccination mandate, any offer of employment within New York City is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved accommodations that Balenciaga will consider on an individualized basis in accordance with applicable law.

  • Full time
  • 北米
  • United States of America


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