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GUCCI Director, Omnichannel Fulfillment

Gucci - Regular
NEW YORK - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The Director, Omnichannel Fulfillment will drive continuous improvement around client processes for the brand within the eCommerce distribution center as a key part of the Digital Business team.  This role works cross functionally with brand Client Services (Gucci 9) Logistics, Supply Chain, and Inventory Planning teams as well as Kering logistics and 3PL teams to advance the development of our omni-channel goals.  Primary responsibilities include owning the relationship with the distribution center to ensure luxury standards and client centric approach is upheld.  The Director, Omnichannel Fulfillment will enable the optimization and growth of Gucci’s digital business during a key time in the development of the business.

Key Accountabilities

  • Be the voice of the brand at the distribution center, ensuring the expectations of the client are exceeded and brand standards are upheld at all parts of the purchase journey;

  • Drive an omni-channel view working across teams to put the client at the center of the fulfillment processes;

  • Ensure continuous achievement of operational SLAs through active management and overview of the processes;

  • Optimize operations for both US and Canada;

Process Oversight

  • Ensure quality control and accuracy of order fulfillment through development of training, monitoring, iterative improvement;

  • Partner closely with Client Services to improve existing processes including returns, exception handling, cancellations, etc.;

  • Oversee return processing, working closely with Client Services to ensure process is optimized;

  • Manage inventory flow including damaged and canceled orders based on system inaccuracy;

  • Monitor inbound receiving performance to ensure appropriate stock on hand to fuel business growth;

  • Lead quality management reviews and process improvement audits;

  • Determine the appropriate reporting processes and systems needed to ensure optimal support;


  • Work with the digital business team on the monthly forecasted volumes;

  • Develop staffing recommendations based on forecasted volume and business goals;

  • Monitor performance vs. forecast to proactively eliminate any delays in operations;


  • Manage the organization around all packaging materials ensuring on hand quantities are optimized to support growth;

  • Work with global and local teams to develop best in class packaging recommendation to improve existing processes;


  • Work cross functionally with the Gucci store teams to drive process improvements across the organization;

  • Ensure shared inventory and common stock processes are developed to drive the digital business.

Key Requirements

  • Bachelor's Degree;

  • Minimum of 15 years’ experience in luxury eCommerce;

  • Deep understanding of distribution center operations for major luxury apparel brand;

  • Client centric approach to developing operations strategies that differentiate the brand from the competition;

  • Excellent presentation skills in front of senior management and large groups;

  • Ability to work across teams and rally others to work towards accomplishing shared goals;

  • Strong problem-solving skills; ability to overcome obstacles to deliver results;

  • Creative thinker with demonstrated success driving innovation from vision to execution and delivering tangible business results;

  • Excellent interpersonal and written/verbal communication skills;

  • Comfortable working in a fast-paced and dynamic work environment, which demands both quick thinking and strong attention to detail;

  • Excellent Excel and PowerPoint skills.

Key Behaviors


Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions


Accountable Achiever

  • Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals


Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration

  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness


Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

  • Qualified candidates must have the proper work authorization to work in the United States

Note for New York City based roles: Any offer of employment is contingent on providing proof that you are fully vaccinated against COVID-19 prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.


  • Full time
  • 北米
  • United States of America


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