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GUCCI Client Advisor

Gucci - Regular
Kuala Lumpur - Malaysia

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Sales & Client Service

  • Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
  • Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
  • Proactive achievement of monthly sales objectives
  • Follow-up on client enquiries and requests, including after sales services, proactively and independently
  • Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
  • Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
  • Exercise team work and collaboration to ensure that client needs are placed at top priority

Visual Merchandising Management

  • Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

Operations

  • Adhere to all in-store SOPs
  • Assist with cashiering and daily closing settlement
  • Stocks receiving and packing in the respective categories assigned
  • All other related duties as assigned by the Store Manager

Inventory Control

  • Conduct category scans for inventory purposes
  • Assist with stock maintenance and cycle counts
  • Replenishment of display merchandise as required

Requirements:

  • Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion
  • Customer service oriented and driven in sales
  • Independent individual with strong decision making skills
  • Inquisitive mindset with the ability to engage
  • Passionate in growing a career within the luxury fashion industry
  • Full time
  • オーストララシア/南太平洋
  • Malaysia
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