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    03/01/2024

    ALEXANDER MCQUEEN Operations Associate, Chicago Pop-Up Outlet (Opening May 2024)

    Alexander McQueen - Regular
    ROSEMONT - United States of America

    Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

    At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:

    • Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
    • Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
    • Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
    • Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  

    How will you contribute?

    We are currently seeking an Operations Associate who will report to the Store Manager of our Chicago Pop-Up Outlet, which is scheduled to be open from May 2024 to January 2025.

    The role of the Operations Associate is to manage the flow of merchandise in and out of the stock room to ensure the generation of sales and minimize losses through efficient inventory control. Keep the stock room organized to maximize efficiency for day-to-day sales, cycle counts and store inventories/audits.  Support management and sales associates in providing the best client experience possible. Responsibilities include:

    • Assist in preparing and actioning annual physical inventories
    • Weekly audits of unreceived cartons and investigation of NOH (Negative On-Hand) Report
    • Support the store in reaching overall sales targets
    • Manage the facilities and overall store maintenance in partnership with management, operations management, and 3rd party vendors where necessary
    • Maintain and establish where necessary an organized and highly functional BOH (back-of-house) environment that is accessible to team members and will provide them with ease of use
    • Assist management in ensuring all stock supplies needed for back of house operations, store operations, including order management and vendor management where necessary
    • Support visual merchandise floor moves within the store as required
    • Support key events within the store and/or off-site as required
    • Audit of store shipments; filing of all necessary documents, verifying LP best practices are followed
    • Oversee Omnichannel functions, including: Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs. (Inclusive of any 3rd party fulfillment where applicable)
    • Conduct Cycle Counts in accordance with company guidelines; including investigating discrepancies and notifying management of potential adjustments to ensure proper stock balances
    • Support the network by performing Weekly Consolidations and SKU-to-Outlet transfers in a timely manner
    • Manage Store-to-Store transfers, to and from your home store; communicating transfer/tracking information as required
    • Assist with the AfterSales program; review of open tickets, as well as communicating, sending/receiving damage goods between repair center
    • Partner with management on any overdue store consignments
    • Ensure all COG’s (Client Owned Goods) are maintained and managed in accordance with the Company’s COG policy
    • Managing staff uniforms, including distribution to team members, and marking items out-of-stock following distribution
    • Communicate with team on key out of stock and low stock levels in store
    • Communicate with team when shipments are receipted into the business, such as core replenishment styles
    • Provide sales/floor support as needed by the business
    • Additional projects/ responsibilities may arise in accordance with the needs of the business

    Required Skills:

    • 1+ years experience in a similar role, preferably within apparel, footwear, or jewelry
    • Must be an effective communicator within store team, throughout network, with vendors/3rd parties, and with clients
    • Excellent writing and communication skills
    • Proficient in Microsoft Office 365 Suite (specifically Excel)
    • Comfortable and savvy with computer technology, including PC and iOS devices
    • Capable of prioritizing and troubleshooting in fast-paced environment
    • Ability to be mobile/stand for extended periods of time
    • Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis

    Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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