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SAINT LAURENT Client Engagement Executive, Asia Pacific

Saint Laurent - Regular
Hong Kong SAR - Hong Kong SAR

ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

ROLE

This position is based in the Hong Kong Saint Laurent office, directly reporting to the APAC Client Engagement Director to implement client activities with a focus on CRM analytics across the Asia Pacific.

MISSION

  • Analyze customer behavior and market dynamics, translate the findings into actionable recommendations and identify opportunities to optimize business performance and customers retention and recruitment across the Asia Pacific region
  • Generate regular dashboard reports for retail teams to review program effectiveness, present analytic solutions to improve retention, recruitment and reactivation of customers for the local market
  • Provide end to end analytics to support regional CRM strategies and events through financial projection, target selection, pre-event customer analysis and post-event evaluation
  • Implement the digital CRM strategies and smooth the online client reach-out flow 
  • Provide backend support for CRM digital tools such as client contact message, E-card, digital Lookbook and client reassignment etc. 
  • Perform regular data cleaning and maintenance of customer data to ensure the most accurate and valid database for activation and analysis
  • Consolidate marketing tools order from local markets and manage budget  
  • Support monthly business review report preparation  
  • Participate in ad-hoc projects and CRM events as assigned

PROFILE

  • Bachelor’s degree in Marketing, Computer Science or Engineering
  • 2-3 years of experience in CRM or membership management, experience in event management would be a plus
  • Articulate and precise in communication
  • Strong analytical and problem-solving skills
  • Prior experience in CRM systems and statistical tools will be an advantage
  • Proficiency in Microsoft Office with advanced excel skills
  • Good command of English and Mandarin

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • アジア
  • Hong Kong SAR
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