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GUCCI Facilities and General Services Manager - Central

Gucci - Regular
New York - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. Job Family Description -General Services: Supports our core activity and ensures the smooth running of facilities. Includes all facilities management activities such as reception, buildings maintenance, energy saving, fleet management.

Role Mission

The Manager, Facilities and General Services – Central, based either in NYC or Dallas, Texas is responsible for overseeing the overall repairs and maintenance, facility operation and continued architectural requirements of the stores in the Central market. The Manager will work closely with store Operation Managers and vendors/contractors to identify problems, develop short and/or long-term sustainable solutions and coordinate all work. The scope includes scheduling, coordinating, negotiating, as well as following through of all retail facilities maintenance such as HVAC, cleaning, MEP, fire protection systems, elevator inspections, general repairs as well as store close outs.

Key Accountabilities

Repairs and Maintenance

  • Maintain relationships with all Store Directors and Operations Managers;

  • Assist the team in coordinating small scale layout improvements such as fixture reconfigurations and special project installations in collaboration with Store Planning and Worldwide team;

  • Identify problems and work on solutions, coordinating with the Store Directors and vendors;

  • Liaison with the store teams, Visual Merchandising as well as vendors to ensure minimal store/business interruption;

  • Coordinate repairs and maintenance of stores through Service Channel (website and app);

  • Drive and implement the use of Service Channel with all Store Directors, Operation Managers and vendors;

  • Review all cost proposals, challenging where needed;

  • Maintain status update of costs and schedule for review with Senior Manager of Facilities and General Services;

  • Develop and maintain cost summary of all maintenance work (OPEX and CAPEX maintenance) reviewing with Finance and Senior Manager, Facilities and General Services;

  • Make periodic site visits to ensure store conditions are up to Gucci regional and WW standards;

  • Keep track and maintain all records for floor plans, specs, materials and preferred vendor list for each store and corporate location;

  • Review installations on site as required, verifying that repairs and lay-out improvements are being installed correctly;

  • Review and approve proposal and invoices on a timely basis;

  • Follow up with outstanding repairs and maintenance issues;

  • Provide status update to Senior Manager, Facilities and General Services regularly;

  • Address urgent facilities issues immediately;

  • Escalate any issue to Senior Manager of Facilities and General Services as needed;

  • Maintenance of all relevant files;

  • Any other facilities and general services work in thee Central market as directed by Senior Manager, Facilities and General Services.

Key Requirements

  • A minimum of 3+ years’ experience in a Luxury facilities-related Management role;

  • Must have advanced knowledge of MS Word, Excel, PowerPoint and Service Channel;

  • Knowledge of standard quality means and materials in construction and millwork for luxury retail environments;

  • Demonstrated experience building relationships with stakeholders, including vendors and broader business community;

  • Individual contributor who is motivated by the ability to work in a fast-paced environment while effectively managing time and tasks;

  • Excellent written and verbal communication skills;

  • Must have excellent follow through and be highly organized;

  • Able to take initiative and take charge of work without daily supervision;

  • Comfortable working with various departments, stakeholders, internal and external;

  • Bachelor’s degree, preferably in construction administration field;

  • Light lifting required occasionally for events setup;

  • Ability to travel on a frequent basis – 25 – 30%.

Key Behaviors


Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions


Accountable Achiever

  • Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals


Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration

  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness


Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

  • Qualified candidates must have valid work authorization to work in the United States.


  • Full time
  • 北米
  • United States of America


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