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GUCCI Client Development Coordinator

Gucci - Regular
NEW YORK - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The Client Development Coordinator is responsible for helping to ensure an omnichannel customer centric culture in all areas of the business.  The role will assist the Client Engagement team throughout Gucci Americas to localize and execute the global clienteling program and achieve the clienteling KPIs with an emphasis on acquisition, retention, reactivation, and data capture/contactability.

Additionally, the Client Development Coordinator will assist in creating and supporting strategies that grow and expand a customer-centric organization, helping to manage innovative programs to address these needs, and ensuring execution to systematically improve the client experience (internally and externally) across the omnichannel network.

Key Accountabilities

  • Assist the development and creation of ready-to-use training content to inspire teams and enable management to transform clienteling behaviors with their selling teams;

  • Assure localization and execution of clienteling programs and practices to elevate the experience of both local and international clients;

  • Support & assist Client Engagement Leaders to ensure high quality client engagement activities, rollouts and programs that directly enable key engagement strategies;

  • Contribute to transform data and trends into actions by partnering with all key stakeholders;

  • Support in translating findings into clear, easy-to-understand clienteling related insights and support documents, communicating verbally and visually through compelling written documents;

  • Serve as a role model to follow in promoting both client-centric thinking and actions;

  • Foster a positive climate of engagement, facilitating the selling teams to reach clienteling goals;

Key Requirements

  • Minimum 1 - 2 years of experience in luxury retail sales, clienteling or client development required;

  • Excellent communication skills both written and verbal

  • Experience with rolling out one-to-one and clienteling CRM activities;

  • Comfortable with public speaking both in person and virtually

  • Exceptional time management skills and ability to manage multiple tasks in a fast-paced environment;

  • Proven ability to create, support, and drive positive customer experiences that build loyalty and deliver measurable results;

  • Strong analytical competencies required, with a strong working knowledge of retail math and Excel;

  • Proficiency with acute attention to detail with Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.;

  • Interest in technology, innovation, research, and identifying vendor opportunities

  • Passion for the fashion industry and knowledge of the luxury market/competitors.

  • Flexibility to travel as needed to support clienteling programs and new initiatives and launches;

Key Behaviors

Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Accountable Achiever

  • Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration

  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

  • Qualified candidates must have the proper work authorization to work in the United States

EOE M/D/F/V

  • Full time
  • 北米
  • United States of America
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