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GUCCI Senior Manager, Facilities & General Services

Gucci - Regular
NEW YORK - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The Senior Manager Facilities and General Services is responsible for providing analytical leadership and expertise in areas of Facilities and Maintenance to lead operational and architectural objectives across Gucci’s network of stores and corporate offices within North America. They will oversee the maintenance and completion of projects and ensure standards of quality are met in a timely and cost-effective manner.  Reporting to the COO, this role also is involved in strategic development projects and operational development of new business ventures within North American region.

Key Accountabilities


  • Develop and implement Retail and Corporate offices facility and maintenance policies and procedures with the highest possible focus on employees’ security and wellness in cooperation with the HR and Legal teams;
  • Maintain and establish strong working relationships with contractors, and other consultants as needed;
  • Establish and review budgets, schedules, and project teams for each project;
  • Acts as liaison between cross functional departments (Retail Operations, Visual, Store Planning, Finance etc.) and consulting team;
  • Work closely with Store Directors to identify problems, facilitate preventative maintenance, develop solutions, review estimates, and coordinate work;
  • Corporate offices support includes overseeing the maintenance and mailroom staff that oversee the daily upkeep and operation of the NYC and NJ Corporate Offices;
  • Scope includes scheduling and negotiating facilities maintenance such as cleaning, waste removal/recycling programs, canteen suppliers and maintenance, MEP and fire protection systems, exterminator, and general relationship with building management;
  • Develop, coach, and lead a team of facilities and renovations professionals to effectively execute corrective and preventive maintenance on projects;
  • Obtain completive bids and contract maintenance work for all retail locations, NY and NJ Corporate Offices;
  • Manage and maintain opex and capex maintenance budgets;
  • Oversee maintenance databases including furniture/visual tools and millwork storage;
  • Assess structure and provide ongoing development of the facility team – both from a human capital as well as from an organizational and flow management perspective;
  • Schedule and negotiate store and facilities maintenance such as cleaning, mechanical, electrical and plumbing, fire protection systems, and elevator services through the company’s maintenance service system (Service Channel), to be completed in a qualitative, cost effective and timely manner;
  • Evaluate effective system integration and work flow for store facility management;
  • Back of house elevation and optimization project study and development– in close partnership with Store Planning and Retail Operations;
  • Define flow for BOH design and organization for store refurbishment and new opening projects;
  • Support the implementation of the Business Continuity and Disaster Recovery plan;
  • Oversee and complete re-implementation of Service Channel along with SAP roll-out;
  • Support lay-out improvements in partnership with Store Planning and Visual team;
  • On-going review of cleaning and sanitizing procedures for all stores and corporate offices;
  • Corporate offices: general management and study of flows and operational processes at NY, NJ and LA corporate offices;
  • Support the COO in strategic development activities such as Client Service operations in New Jersey, related incentive project and operational development of new business ventures within North American region;
  • Work in close partnership with Indirect Procurement to create a negotiation – project management task force.

Key Requirements

  • A minimum of 7+ years’ experience in a Luxury facilities-related Management role
  • Minimum of 5+ years of team management experience leading, motivating, and developing a team, local and remote;
  • 5+ years of Budget creation/management and P&L responsibilities;
  • Progressive experience building, leading, and cultivating teams of facilities, renovations, and project management professionals in a fast-paced environment;
  • Attention to the smallest details;
  • Demonstrated ability to manage Retail and Office operations and activities;
  • Demonstrated experience building relationships with stakeholders, including vendors and broader business community; ability to persuade associates at all levels;
  • Individual contributor who is motivated by the ability to work in a fast-paced corporate environment while effectively managing time and tasks;
  • Excellent communicator and listener; experience presenting across all levels of an organization;
  • Solid troubleshooting mindset, creative problem-solving and time management skills, and the ability to make connections across complex ideas;
  • Work with the capex database (ExRe) for data entry and project updates;
  • Experience in RFP and negotiating vendor contracts; locally and nationally;
  • Knowledge of standards and statutes of regulatory agencies including OSHA and Environmental Protection groups;
  • Knowledge of standard quality means and methods, and materials in construction and millwork required for a luxury retail environment;
  • Longstanding relationship with facility vendors within North America;
  • Advanced knowledge of MS Word, Excel and PowerPoint;
  • Good working knowledge of MS Project and AutoCAD;
  • Must have excellent scheduling skills with experience in project phasing and project rollouts;
  • Excellent understanding of design drawings and project documentation;
  • Extremely organized and deadline-oriented;
  • Excellent written and verbal communication skills;
  • Review all work orders in the facility database, i.e. Service Channel to ensure work orders are aligned with budget and respecting turn-around time.

Key Behaviors:


Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions


Accountable Achiever

  • Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals


Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness


Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization:

  • Qualified candidates must have the proper work authorization to work in the United States


  • Full time
  • 北米
  • United States of America


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