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KERING EYEWEAR Sales Support Specialist Middle East

Kering Eyewear - Regular
DUBAI - United Arab Emirates

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

We are currently seeking a Sales Support Specialist who will report to the Regional KA Manager Middle East as part of our dynamic team in our subsidiary in Dubai. He/She will be responsible for managing the order to payment flow of the allocated customer portfolio in a timely and accurate fashion, working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies.

How you will contribute

  • Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
  • Managing order flow from order acquisition to order entry in compliance with agreed trade terms
  • Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
  • Managing backorders ensuring the maintenance of a clean portfolio
  • Managing goods returns in compliance with agreed trade terms
  • Supporting sales in case of commercial, logistics, product claims from the customer
  • Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
  • Issuing sales/customer-related reporting to the benefit of both sales team and customer
  • Implementing and enhancing customer service-related procedures, processes and systems
  • Participating to ad hoc sales-related activities and/or projects

Who you are

  • 4+ years of experience in similar roles in a fast-paced environment.
  • Previous experience in a B2B customer service environment
  • Experience with an ERP is essential, SAP experience is a must
  • Perfect level of English
  • Another language (Italian, Arabic or French) will be considered a plus
  • Proficient in MS Office (Excel, Power Point, Word)
  • Analytic skills
  • Team player
  • Customer-oriented
  • Problem solving
  • Negotiation-oriented
  • Clear and open communication
  • Focus on results
  • Self-motivated
  • Passion and enthusiasm
  • Curiosity and innovation
  • Full time
  • アフリカ/中東
  • United Arab Emirates