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GUCCI Customer Service Staff

Gucci - Regular
MILANO - Italy

Role mission The position is part of Watches & Jewelry Business Unit and reports to the Customer Service Coordinator. The main mission of the role is to ensure an excellent customer service thanks to the end-to-end orders management for customers based in Italy, to manage the stock/samples in the dedicated Milan Showroom and to support the sales force.

Key activities and accountabilities

  • End-to-end orders management
  • Daily contact with customers to ensure full support for all requests/queries and information concerning orders, products, deliveries and availabilities
  • Placing customer orders to system and sending order confirmations
  • Updating and maintenance of orders in the system (quantities change, references, additions/cancellations on already placed orders)
  • Management returns product

  • Management of the stock/sample in Milan Showroom dedicated to Watches & Jewelry:
  • Sample stocks and orders/movements to/from Switzerland
  • Periodic inventory

  • Sell out monitoring and related replenishment
  • Support to the sales force thanks to the preparation and constant updating of the Digital Catalogue

Key Requirements

  • At least 2 years of relevant experience
  • Bachelor’s Degree or Diploma
  • Fluency in English 
  • Excellent organizational, interpersonal and communication skills 
  • Ability to interact with flexibility and diplomacy with the stakeholders
  • Perfect knowledge of Microsoft package (Excel)

  • Full time
  • ヨーロッパ
  • Italy
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