GUCCI Luxury Timepieces & Jewellery - Account Manager (North East)
Gucci - Regular
London - United Kingdom
We are currently seeking an Account Manager (North East) to join our Gucci Timepieces and Jewellery team, who will report into the Sales Manager (UK and Northern Europe). The area will include as far South as Cambridge / Leamington Spa, far west as Wolverhampton and the furthest North is Newcastle.
To oversee the daily sales management and presentation of Gucci watches and jewellery in their dedicated region to achieve quantitative and qualitative objectives. Through close relationships with other Gucci departments you are to ensure the brand strategy is implemented across all networks and you are to actively drive sales and achieve budget targets by building a qualitative omnichannel distribution network.
How you will contribute
Account Management - Responsible for driving performance in line with the company’s strategy within an omnichannel network anticipating and adapting to the business needs for each channel.
Establish an effective call plan in order to achieve KPI in terms of frequency of visits per store dependent on their turnover and profile, with focus on all Gucci branded locations
Building and developing new and existing relationships
Defining strategy for retailers and stores in order to improve sales and luxury brand image
Defining and implementing business plans / visit reports
Regular meetings with key stake holders / Regional Managers to help drive sales and implement the brand strategy
Setting and reviewing targets and progress monthly.
Identifying an instore ambassador to be the eyes and ears between visits and help drive sales and motivate colleagues.
Identifying commercial / sales opportunities to grow revenue and market share
Motivating through passion and enthusiasm via in-store general training and presenting
Ensure the highest possible customer service and management of orders and deliveries.
Looking for new opportunities and looking to improve existing accounts
Maintain awareness of external factors (including competitors, industry developments).
Collect monthly sell-out reports from customers.
Collect and manage orders in cooperation with the relevant departments
Maintain a store metric database, ensuring updates and images are uploaded after every store visit and changes recorded. Ensure all mandatory images are always available and up to date
Stock Management - a key part of the role and plays a vital role in the brand image and overall strategy.
Independents – Core range management and stock inventory
Propose and develop a range plan per independent account in line with the set product clusters
Set a replenishment process with each independent retailer in line with their range plan
Analyse sell out data through sell out and stock reports to review BSL levels and product assortment on a regular basis
Present new collections to buyers in line with the set product clusters via showrooms during selling campaigns.
Deal with client's commercial returns requests in line with company policy and manager approval
Multiples / DOS / Concessions / MBB - Stock inventory
Check stock holding is in line with sales performance, space and dedicated cluster size, reporting to Sales Manager / Retail Manager.
Visual Merchandising and Trade Marketing - Working collaboratively with the Visual Merchandising and Trade Marketing teams to ensure the Watch and Jewellery category is being represented to brand guidelines and in the best possible way in every point of sale
Visual Merchandising checked and rectified on every store visit.
Ensure customers have the correct POS material and maintain strong VM in all accounts
Carrying out visual merchandising training for sales associates.
Look for new opportunities to increase brand presence in qualitative stores
Suggesting new POS material to best showcase the range specified to the store
Installation of Point of Sale material
Supporting the planning and implementation of new campaigns, special window and customisations
Providing the Trade Marketing team with information required for POS applications and Installation reports required by HQ
Maintaining Store Metric database with latest imagery of store overview
Collaborate with the marketing team to drive marketing strategies and initiatives
Working closely with the marketing manager to ensure all business opportunities are maximised
Training - Collaborating with the Training Manager to implement brand training in all POS reaching as many people in store as possible
In store training using the latest master deck provided by the worldwide training team
Supporting Training Manager with digital training ensuring staff are attending and engaging in the programme
Following up on the digital training with ambassadors to ensure they are using in store and driving sales
Ensuring all stores are updated on new lines through training and presentation
Ecommerce and Communications
Identifying opportunities to drive sales online
Collaborating with the communications team to ensure all images are up to date and the brand represented within brand guidelines.
Liaising with customer ecommerce teams to maximise sales, looking for opportunities on landing pages and via customer social media channels.
Analyse sales data to review online ranges and opportunities
Reporting and Sales Analysis Admin
Collect and log monthly sell-out reports from independent accounts
Collect and log stock reports from independent customers
Analysis of sell out reports for Multiples / DOS / Concessions / MBB following up where required
Analysis of SKU reports to keep on top of the sales trends to adjust range sizes and BSL’s accordingly and identifying opportunities
Store Metrics maintenance
Ad hock admin as requested by Sales / Operations / Marketing Departments
Presentations for strategy and sales meetings
Utilising standardised reports provided by each department management
Working closely with the finance team to resolve customer queries and late payments
Who you are
Excellent communication and presentation skills.
Sales driven with the ability to identify and develop new opportunities
Dedicated to implementing brand guidelines
Confident in dealing with customers and managing all aspects of the account
Negotiation & influencing skills.
Ability to work effectively under pressure to seasonal and customer deadlines.
Organised and efficient with time
Strong IT skills, inc. Microsoft Excel, Powerpoint
Why work with us
This is a fabulous opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- United Kingdom