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GUCCI Maître D, Osteria da Massimo Bottura - Beverly Hills

Gucci - Regular
BEVERLY HILLS - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches

Role Mission

The Maître D at Gucci Osteria da Massimo Bottura will lead and inspire a dedicated team of Hosts to deliver the state-of-the-art service we want our clients at Gucci Osteria da Massimo Bottura to experience.

You will act as a strong partner to the Back of House and Front of House Management team to support with operational activities and oversee the restaurant reservation system.

Key Accountabilities

  • Manage and oversee all aspects of the restaurant reservation system, inclusive of database, outreach and guest relations;
  • Coordinate restaurant front of house actions, being responsible for a smooth and effective collaboration across staff and exceeding clients’ expectations;
  • Define, supervise and ensure a state-of-the-art service delivery;
  • Assist with daily operational duties, inclusive of reporting and opening/closing procedures;
  • Lead by example to promote a positive and professional team environment that fosters trust, integrity and superior performance standards;
  • Provide continuous and systematic on the job training and people development for direct reports;
  • Monitor the team’s adherence with company policies and procedures;
  • Greeting and escorting guests with a professional and positive attitude;
  • Oversee the flow of guests within the restaurant;
  • Take care of the administrative work involved;
  • Supervision and responsibility for mise en place proper preparation; 
  • Manage eventual clients’ complaints exceeding their expectations;
  • Oversee and pro-actively deal with guest queries and complaints;
  • Maintain clean work environment;
  • Advising guests on menus & beverage choice.

Job Requirements

  • Solid and significant experience (5+ years) in the hospitality industry as Maître D and/or in managerial roles;
    Previous experience in luxury contexts will be prioritized;
  • Previous experience with RESY or other reservation systems is required;
  • Excellent command of English, both written and spoken. Additional language command will be prioritized;
  • Professional grooming and appearance;
  • Excellent interpersonal and organizational skills;
  • Client-oriented approach and solutions-oriented attitude;
  • Passion, professionalism and discretion;
  • Working time flexibility;
  • Proven track of people-management skills;
  • Ability to work a flexible schedule based on business needs which included, evenings, weekends and holidays;
  • Provide certification of Food Handlers’ License.

Physical Demand

(Rarely (R) 0-15%, Often (O) 16-45%, Frequently (F) 46-100%)

  • Standing, F
  • Sitting, R
  • Lifting up to 30 lbs, O
  • Carrying, O
  • Walking, F

Key Behaviors

Explore

Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

  • Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build

Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

FLSA Status: Exempt

EOE M/D/F/V

  • Full time
  • 北米
  • United States of America
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