GUCCI Team Coordinator - New York Fifth Avenue
Gucci - Regular
NEW YORK - United States of America
Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;
Support the team in the selling process, ensuring the highest level of client experience;
Assist Client Advisors in preparing for VIG client appointments, preparing consignments and closing transactions;
Providing dressing room support to Client Advisor and Client;
Answer, direct and transfer calls with exceptional level of professionalism;
Understand a customer’s needs and orienting them into the departments;
Interacting with customers to ensure client satisfaction.
Packing and providing support during payment process;
Facilitate store transfer requests, charge sends, and product inquiries;
Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
Packing and providing support during payment.
Assisting the sales staff in pulling different styles and sizes from stock;
Assist in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director/Team Manager – Operations.
Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service.
At least 2 years of experience in luxury retail, hospitality or customer service;
Experience with operating POS system, a plus;
Excellent interpersonal and communication skills;
Strong understanding of customer service needs and priorities;
Strong attention to detail and ability to multitask;
Familiar in Microsoft Word and Outlook;
Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
- Full time
- United States of America