SAINT LAURENT Field Trainer

MISSION

IN-STORE COACHING

• Identify and prioritize needs with direct report
• Prepare and conduct recurring one-to-one coaching sessions with Sales Associates
• Support the leadership team in their efforts to set up a culture of feedback within their team
• Collaborate with the Regional Training Manager to ensure training priorities are consistent within the business context and provide effective recommendations

IN-STORE FACILITATION

• Adapt and deliver retail and product training programs (Brand, Products, Selling, Customer Service & CRM topics) in collaboration with Store Directors and Training Ambassadors, with the support of their regional head office partners
• Identify, with their Retail Directors, local needs, build a customized training strategy and an action plan for their perimeter
• Support the delivery of the training activities in store during the morning briefs
• Ensure induction sessions for all new retail hires are planned and completed
• Improve the retail teams clienteling skills in line with the Clienteling team strategy

FOLLOW-UP

• Coach retail teams by delivering constructive training feedback and suggestions of implementations
• Conduct regular store visit and attachment for preparing quick-fix workshop
• Develop and implement follow-up tools for the participants (especially work with Retail Manager, Store Director and Department Manager)
• Monitor and encourage the usage of training and information material
• Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.)
• Monitor and share the performances of the training program roll out with their Retail Directors weekly and touch base with the Regional Training Manager monthly
• Follow up on the Client Experience Evaluation and Voices results and suggest improvements
• Feed the regional training manager on their feedback from their store visits

TRAINING PLANNING

• Articulate the global training programs with the local needs in order to plan the training events on an annual basis, in collaboration with their regional head office partners (Retail Operations, Buyers, HR, CRM, regional training manager etc.)
• Collaborate with Regional Training Manager to complete the annual training schedule on a monthly basis according to field visits and permanent observation and discussions with the teams

PROFILE

• Trainer experience with content development/local adaptation, preferably on retail population
• Full understanding of blended learning
• Understanding of international and intercultural environment
• Experienced organizational dynamics
• Demonstrated time management & organizational skills
• Ability to embody and communicate Saint Laurent heritage, values and DNA
• Business oriented
• Inspiring, passionate and adaptable

• Fluent in English, with additional language if applicable or needed in the region
• Available for business trips, up to 80% of time depending on perimeter/location

KEY COMPETENCIES

• Practice emotional intelligence skills to connect effectively with retail team
• Provide effective feedback to support development
• Cater strategy and action plan to the reality of each team