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GUCCI IT Senior Service Specialist ( Supply-Chain)

Gucci - Regular

The IT Industrial & Supply-chain Service area deals with the business/technology aspects of the Supply Chain Planning & Control processes and acts as the bridge between the business problems and the technology solutions and is accountable for the initiation, transition and ongoing maintenance/support/delivery of the IT services supporting the business processes. Currently, we are offering 4 opportunities within the same area.

Key Accountabilities

System responsibilities

  • Responsible of the functional Know How of systems and platforms
  • Systems configuration being able to define the roadmap and solutions
  • Responsible for the functional analysis of projects and Change Requests (projects related, or system related)
  • Assessing the opportunities for service enhancement using technologies and tools
  • Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
  • Responsible for incident management and change request management processes to the services, ensuring to maximize their value for both BIT and the Business
  • Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary

Solution Development

  • Continuous improvement of systems & processes: proposing solutions and approaches, proactively proposing improvements belonging to his/her area of expertise
  • Present offered solution design/architecture to stakeholders and verify/adapt it during realization phase
  • •    Partner with main stakeholders providing guidance for complex initiatives establishing loyal relationships
  • Delivering/organizing training sessions addressed to target users

Suppliers coordination

  • Responsible for the operational management of suppliers ( AMS) being able to  validate the solutions proposed by suppliers (in terms of content, time, cost and quality)
  • Projects & on-going activities budget estimation (impact analysis assessment, forecasting, resources allocation, collaboration with external partners, contingency analysis)
  • Management of external consultants and correct allocation of the capacity
  • Review of Supplier proposals
  • Supervise day by day activities carried out by suppliers


  • 5+ years proven experience in IT Governance, Service Maintenance & management
  • Proven experience in process analysis and solution creation in supply chain planning and control domain
  • Knowledge of the end-to-end Order to Delivery, Sales & Operations Planning systems and processes
  • Experience in managing cross-functional projects in Logistic, Production and Supply Chain in large and complex companies
  • Good knowledge of systems integration logics
  • Good knowledge of the functional and technical architecture of infrastructures and platforms
  • Supplier management and coordination

Technical Skills:

  • Proven experience in using main IT architectures (Host Centric, Client Server, Multi-tier architectures, Service Oriented Architecture, Microservices)
  • Good knowledge of the As A Service philosophy and main IT services and market "products" (Amazon Web Services, Microsoft Office 365, etc.)
  • Good knowledge of the Application SW supporting the planning and control processes of the Supply Chain ( Stealth 3000, AS400, SO99+, OracleRpas, TXT Planning solution, Board)
  • Knowledge

Soft skills:

  • Ability to manage multiple activities in a multi-tasking environment
  • Reactivity and flexibility in managing frequent changes
  • Ability to prioritize workload and tasks
  • Strong interpersonal and communication
  • Negotiation skills
  • Problem Solver
  • Emotional Intelligence
  • Full time
  • ヨーロッパ
  • Italy


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