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ケリング 2016-2025 インパクトレポート

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 | Kering

<div>Role Mission </div><div><div>As Gucci Store Director, you will lead with an entrepreneurial mindset being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.  </div><div> </div><div>You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store. </div><div>  </div><div>You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store.  </div><div> </div><div>You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.  </div><div> </div><div>Key Accountabilities </div><div>Client Experience </div><div><ul><li>Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.  </li></ul></div><div><ul><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events. </li></ul></div><div><ul><li>Inspire and foster collaboration in the store to achieve coherent and strong clienteling-related activities and training.  </li></ul></div><div><ul><li>Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.  </li></ul></div><div><ul><li>Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100. </li></ul></div><div><ul><li>Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.  </li></ul></div><div><ul><li>Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.  </li></ul></div><div><ul><li>Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.  </li></ul></div><div><ul><li>Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.  </li></ul></div></div><div><div><ul><li>Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.  </li></ul></div><div>Leading People  </div><div><ul><li>Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and servant leadership with people and clients.    </li></ul></div><div><ul><li>Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.  </li></ul></div><div><ul><li>Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.   </li></ul></div><div><ul><li>Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process. </li></ul></div><div><ul><li>Endorse and develop the leadership and functional capabilities and skills of the store team to become ready for future roles. </li></ul></div><div><ul><li>Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility.  </li></ul></div><div><ul><li>Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.  </li></ul></div><div><ul><li>Manage and oversee effective and timely resolution of employee-relations matters in partnership with your line manager and the People Partners.  </li></ul></div><div><ul><li>Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting. </li></ul></div><div><ul><li>Oversee a consistent and timely Gucci onboarding experience for all new hires. </li></ul></div><div>Sales Performance  </div><div><ul><li>Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability. </li></ul></div><div><ul><li>Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities. </li></ul></div><div><ul><li>Demonstrate sales leadership by playing an active role on the sales floor through coordinating FoH and BoH activities, engaging with top clients, and ensuring the highest level of client service and hospitality.  </li></ul></div><div><ul><li>Oversee and ensure the management of stock levels to maximize full-price selling (for Full-price stores) and maintain a high sell-through, as well as alignment with new product launches. </li></ul></div><div><ul><li>Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy.   </li></ul></div><div><ul><li>Consistently drive the company’s set KPIs by guiding and challenging everyone to create and implement strategies, when performance standards are not met. </li></ul></div><div><ul><li>Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service. </li></ul></div></div><div><div><ul><li>Keep up to date with competitors’ analysis; products, sales trends, people strategies, clienteling activities, and launches. </li></ul></div><div>Running the House </div><div><ul><li>Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security. </li></ul></div><div><ul><li>Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches. </li></ul></div><div><ul><li>Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target. </li></ul></div><div><ul><li>Provide accurate monthly schedules and timely submission of payroll records for all employees. </li></ul></div><div><ul><li>Oversee incoming and outbound merchandise requests and shipments. </li></ul></div><div><ul><li>Support and monitor the After Sales services in store. </li></ul></div><div><ul><li>Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.  </li></ul></div><div><ul><li>Ensure optimal and consistent adherence to all key health, safety, and security aspects. </li></ul></div><div><ul><li>Maintain company assets organized in respect of the back-of-house and front-of-house guidelines. </li></ul></div><div><ul><li>Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards and, at the same time, ensuring team’s adherence to these standards. </li></ul></div><div> </div><div>Requirements </div><div><ul><li>Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry. </li></ul></div><div><ul><li>Bachelor’s Degree in a related field is preferred. </li></ul></div><div><ul><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team. </li></ul></div><div><ul><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business. </li></ul></div><div><ul><li>Proven ability to drive positive client experiences that build loyalty and deliver measurable results. </li></ul></div></div><div><div><ul><li>Ability to manage competing priorities in a fast-paced environment. </li></ul></div><div><ul><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook. </li></ul></div><div><ul><li>Industry awareness, commercial knowledge, and strong business and financial acumen. </li></ul></div><div><ul><li>Strong verbal and written communication skills and excellent organizational skills. </li></ul></div><div><ul><li>Passion for the Fashion Industry. </li></ul></div><div><ul><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays. </li></ul></div><div> </div>We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! &#34;Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. <div> </div><div>Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.   When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations.  </div></div><div>For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   </div><div> </div><div>A reasonable estimate of the current base salary range is $150,000 - $165,000 USD. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. About GucciInfluential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of Artistic Director Demna, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. </div>

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.  

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

HOW YOU WILL CONTRIBUTEGENERAL RESPONSIBILITIES<ul><li>Achieve sales goals</li><li>Opening and closing of the store</li><li>Ensure stockroom is organized and is set up properly so staff can easily access merchandise</li><li>Assist management in overseeing day-to-day operations of store</li><li>Work towards balanced strengths in sales, operations, merchandising and personnel management</li><li>Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff</li><li>Ensure that Customer complaints and feedback are handled appropriately and in a timely manner</li><li>Support, follow, implement and enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary</li><li>Enforce all sustainability policies that are implemented by the company both locally and globally</li></ul>STOCK, INVENTORY &amp; LOSS PREVENTION MANAGEMENT<ul><li>Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution</li><li>Cash Registers &amp; Safe: Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits</li></ul>VISUAL MANAGEMENT<ul><li>Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company’s standards</li><li>Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed</li></ul>STORE MAINTENANCE MANAGEMENT<ul><li>Oversee daily cleaning and physical up-keep of the inside and outside the store</li><li>Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation and maintenance of store property</li><li>Ensure proper levels of supplies are on hand at all times</li></ul>WHO YOU ARE<ul><li>3&#43; years of experience in a similar role, preferably within other retail or fashion companies</li><li>Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)</li><li>Proven ability to drive results in a selling role, exceeding individual and store goals</li><li>Commercial awareness and strong business acumen through a genuine passion for the fashion industry</li><li>Strategic vision in order to develop the business and high level of personal performance</li></ul><div>COMPENSATION</div><div>For individuals assigned and/or hired to work in New York, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. </div><div>A reasonable estimate of the current hourly range is $21.00 USD to $23.00 USD.</div><div></div>WHY WORK WITH US?  This is an exciting opportunity to join Balenciaga’s Saks New York team as a Sales &amp; Client Advisor who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.DIVERSITY COMMITMENT  Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

ABOUT US
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.
Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.
In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. 
From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.
In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

We are currently seeking a Sales & Client Advisor who will report to the Store Director.

YOUR OPPORTUNITY
The Sales & Client Advisor is to aid management in ensuring opening and closing procedures are performed correctly according to company’s policies. Provide customers with top quality service by meeting their needs and expectations.

Nuestra Oportunidad:Estamos buscando un Asistente de Ventas que sirva como representante de la marca y ofrezca un servicio de atención al cliente de lujo en nuestra Boutique Principal en Palacio de Hierro Monterrey.Cómo contribuirás:Trabajarías la Boutique y seria responsable de las siguientes actividades:Dirigir las ventas en la Boutique a mediante la venta de mercancíasCumplir y superar los objetivos de ventas personales y de la tienda establecidos por la gerencia;Lograr altos niveles de rendimiento de ventas y resultados;Brinda un ambiente amigable que incluye saludar y reconocer a cada cliente, mantener estándares sobresalientes, conocimiento sólido del producto y todos los demás componentes del servicio al cliente;Mantener un conocimiento de toda la información del producto y la mercancía;Complete de manera precisa y eficiente todas las transacciones de ventas y mantenga las cuentas de efectivo y medios adecuadas en la caja ;Clienteling - Construyendo y estableciendo relaciones fuertes con los clientes.Ayudar en movimientos de piso, comercialización, mantenimiento de las vitrinas y mantenimiento de la tienda;Mantenga una tienda limpia y ordenada en todo momento y siga los procedimientos adecuados para el atuendo y la presentación de joyas;Cumpla con todas las políticas, procedimientos y prácticas de la Compañía, incluyendo la prevención de pérdidas;Descargar entregas que puedes incluir levantar y transportar cajas y almacenar en áreas apropiadas;Comunicar las solicitudes de los clientes a la gerencia;Participar en todos los recuentos de inventario;Reporta cualquier robo o sospecha de robo por parte de clientes o empleados a las partes apropiadas de inmediato;Cualquier otro deber que le asigne la gerencia.Quien Eres:Independiente; Una persona con iniciativa con una actitud proactiva;Capacidad para trabajar diversos horarios, incluyendo fines de semana y días festivos;Habilidades fuertes de comunicación oral y escrita.Se prefiere experiencia al por menor previas;

Pomellato, joyería fina contemporánea artesanal de Milán. Reconocida por sus gemas de colores y su diseño elegante y original desde 1967. Apoyando a la mujer y la igualdad. Trabajando por un futuro más ecológico, Pomellato ha logrado una compra de oro 100 % responsable. Fundada en Milán en 1967 y elaborada por expertos orfebres, Pomellato destaca por su diseño único y gemas de colores que, mediante innovadoras técnicas de tallado y engaste, han definido un estilo inconfundible e icónico. Pomellato forma parte de Kering, un grupo global de lujo que gestiona el desarrollo de una serie de prestigiosas casas en los sectores de la moda, la marroquinería, la joyería y la relojería.

Role Under the leadership of the General Manager Western Europe, with the collaboration of the EMEA training manager, your role is to support the performance of the local market (France, Monaco, Netherlands, Belgium), developing the retail teams’ skills and tools through training programs aligned with the brand vision and local needs.You oversee the execution of the Saint Laurent client experience and its evaluation, the selling skills of client advisors, the onboarding journey of newcomers, the roll out of product training initiatives and you support the digital and omnichannel transformation of the business.Your working time is 80% in stores, including frequent travel.MissionsRoll out tailored training programs to support Western Europe market <ul><li>Together with the General Manager, identify local needs and roll out customized action plans to support stores performances</li><li>Collaborate with the EMEA training manager to build and provide effective tools for stores to drive results</li><li>Partner with HR to build training plans in line with local needs</li><li>Partner with Store Directors to deliver trainings in stores</li><li>Be the ambassador of the brand’s key messages through the stores team, and develop their selling skills</li></ul>Implement a strong and consistent client experience within the market<ul><li>Roll out the Saint Laurent client experience, and oversee its evaluation by partnering with store directors and taking actions from results</li><li>Roll out the seasonal collections &amp; products training programs</li><li>Organize onboarding sessions to newcomers</li><li>Develop and animate a Training Ambassadors community in stores</li><li>Partner with the Client team, to support clienteling initiatives</li><li>Collaborate with the operations team to facilitate the integration of omnichannel tools</li></ul>Drive the training performance and impact on KPIs<ul><li>Monitor the performance of all training programs, with a strong focus on the “client experience evaluation”</li><li>Ensure a seamless integration of the e-learning content</li></ul>Profile<ul><li>Proven experience in luxury retail</li><li>Strong retail business orientation and understanding of client experience</li><li>Excellent communication and interpersonal skills</li><li>High facilitation, coaching and teamwork skills</li><li>Excellent organization and ability to multi-task</li><li>French and English speaker</li><li>Positive attitude, enthusiastic and passionate about Saint Laurent</li></ul>Saint Laurent s&#39;engage à créer une main-d’œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Fondée en 1961, Yves Saint Laurent a été la première maison de couture à lancer le concept du prêt-à-porter de luxe en créant, en 1966, la ligne ‘Rive Gauche’, synonyme de jeunesse et de liberté. Ce changement a représenté un premier pas crucial dans la modernisation de la mode et a révolutionné le paysage socio-culturel. 

En 1999, la division luxe du Groupe Kering a acquis la maison Yves Saint Laurent et, sous la direction créative d’Anthony Vaccarello depuis avril 2016, continue à la positionner au sommet de l’univers du luxe. 

Aujourd’hui, les collections Saint Laurent incluent le prêt-à-porter féminin et masculin, les chaussures, les sacs, la petite maroquinerie, les bijoux, les foulards, les cravates et les lunettes

En tant que Visual Merchandiser Western Europe vous êtes acteur de la performance des boutiques et du rayonnement de l’image Saint Laurent.Votre rôle : garantir l’excellence de l’exécution en boutique, contribuer activement à la performance commerciale, à la cohérence de l’image, fédérer les équipes autour des enjeux VM.Relais stratégique de la direction VM, vous veillez à une interprétation exigeante et pertinente des guidelines, adaptées aux enjeux locaux. Vous portez aussi une vision terrain construisant une logique de remontée d’informations auprès des équipes Sièges.Vous reportez au Responsable Visual Merchandising WEU.Pilotage de la performance &amp; de l’image<ul><li>Garantir une exécution VM irréprochable, au service de la performance commerciale et de l’image de la Maison</li><li>Assurer alignement entre VM, Retail et Communication</li><li>Suivre, analyser et partager l’impact des actions VM sur les performances</li></ul>Priorités Paris<ul><li>Développer des best practices VM à fort impact, réplicables à l’échelle du réseau</li></ul><ul><li>Piloter de manière prioritaire les temps forts business, notamment les Fashion Weeks</li><li>Contribuer activement à l’élévation continue des flagships, en renforçant leur rôle de vitrines</li></ul>Développement du réseau &amp; montée en compétence<ul><li>Accompagner les boutiques dans la montée en compétence et en</li><li>Identifier, former et développer des relais VM en boutique</li><li>Instaurer un suivi de la performance VM avec les équipes Retail</li><li>Adapter les recommandations VM aux spécificités des points de vente</li></ul>Excellence opérationnelle<ul><li>Coordonner les lancements de collections en boutique</li><li>Élaborer des supports adaptés (flash guidelines, allocation plans) pour accompagner les équipes dans une mise en œuvre efficace</li><li>Collaborer étroitement avec les équipes Retail, Achats et Merchandising pour déployer des actions alignées avec les objectifs business</li></ul>PROFIL<ul><li>Expérience confirmée (5 ans minimum) en Visual Merchandising dans un environnement luxe et multisites</li><li>Forte compréhension des enjeux retail, business et image</li><li>Capacité à conjuguer exigence esthétique, impact commercial et pragmatisme terrain</li><li>Capacité à influencer et à aligner des interlocuteurs variés</li><li>Leadership naturel et volonté de développer les équipes</li><li>Anglais courant indispensable</li><li>Maîtrise du pack Adobe et des outils de pilotage</li></ul>Organisation du poste : Rôle fortement orienté terrain (environ 80%), complété par des activités de pilotage, d’analyse et de coordination au Siège (20%).

A PROPOS DE SAINT LAURENT

Fondée en 1961, Yves Saint Laurent a été la première maison de couture à lancer le concept du prêt-à-porter de luxe en créant, en 1966, la ligne ‘Rive Gauche’, synonyme de jeunesse et de liberté. Ce changement a représenté un premier pas crucial dans la modernisation de la mode et a révolutionné le paysage socio-culturel.

En 1999, la division luxe du Groupe Kering a acquis la maison Yves Saint Laurent et, sous la direction créative d’Anthony Vaccarello depuis avril 2016, continue à la positionner au sommet de l’univers du luxe.

Aujourd’hui, les collections Saint Laurent incluent le prêt-à-porter féminin et masculin, les chaussures, les sacs, la petite maroquinerie, les bijoux, les foulards, les cravates et les lunettes.

Role PurposeAs a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity. Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service.How you will Contribute: Brand Advocate<ul><li>Demonstrate passion as a DoDo brand ambassador during every selling ceremony</li><li>Learn to master the Brand and have an in-depth knowledge of the product</li><li>Maintain products in an efficient, clean, secure, and organized manner, front and back of house</li></ul>Business Achiever<ul><li>Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique&#39;s overall goals and smooth operations</li><li>Achieve individual and team goals by being responsible for sales results working with KPIs and business applications</li><li>Participate in maintaining a positive work environment</li><li>Ensure to be up-to-date knowing fashion trends and competitors</li><li>Follow Company grooming, accordingly with DoDo standards and policies in terms of care and behavior</li></ul>Clienteller<ul><li>Maintain and develop long-term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty</li><li>Use CRM KPIs to strengthen and develop cliientelling activity</li><li>Supporting customers in the purchase of all DODO products and enhancing product knowledge and storytelling</li><li>Welcoming every customer and providing the best customer experience mastering our brand history and heritage</li></ul>Profile<ul><li>Passion for the DODO Brand</li><li>Curiosity, Empathy, Agility, Commercial Mindset</li><li>Ability to work with a diverse client base</li><li>Excellent interpersonal and teamworking skills</li><li>Flexibility and problem solving</li><li>Availability to work on turnations</li><li>Product sensitivity and a strong market and fashion trends knowledge</li><li>Be open to feedback and communicate with your team and managers in a clear and straightforward way</li><li>Ability to multitask and handle the pressure of a busy day</li><li>Knowledge of other languages will be considered a plus</li></ul>What we offer<ul><li>Applicable CCNL: Tertiary, Distribution, and Services Sectors, H011</li><li>Category: Employee</li><li>Indicative starting compensation: 25000 €</li><li>Eligibility to sales incentives as per company policy</li><li>Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies.</li><li>Note on equal opportunities and non-discrimination: Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background</li></ul>

Founded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"— jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection.

We are looking for a Client Advisor.

Role PurposeAs a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity. Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service.How you will Contribute: Brand Advocate<ul><li>Demonstrate passion as a DoDo brand ambassador during every selling ceremony</li><li>Learn to master the Brand and have an in-depth knowledge of the product</li><li>Maintain products in an efficient, clean, secure, and organized manner, front and back of house</li></ul>Business Achiever<ul><li>Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique&#39;s overall goals and smooth operations</li><li>Achieve individual and team goals by being responsible for sales results working with KPIs and business applications</li><li>Participate in maintaining a positive work environment</li><li>Ensure to be up-to-date knowing fashion trends and competitors</li><li>Follow Company grooming, accordingly with DoDo standards and policies in terms of care and behavior</li></ul>Clienteller<ul><li>Maintain and develop long-term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty</li><li>Use CRM KPIs to strengthen and develop cliientelling activity</li><li>Supporting customers in the purchase of all DODO products and enhancing product knowledge and storytelling</li><li>Welcoming every customer and providing the best customer experience mastering our brand history and heritage</li></ul>Profile<ul><li>Passion for the DODO Brand</li><li>Curiosity, Empathy, Agility, Commercial Mindset</li><li>Ability to work with a diverse client base</li><li>Excellent interpersonal and teamworking skills</li><li>Flexibility and problem solving</li><li>Availability to work on turnations</li><li>Product sensitivity and a strong market and fashion trends knowledge</li><li>Be open to feedback and communicate with your team and managers in a clear and straightforward way</li><li>Ability to multitask and handle the pressure of a busy days</li><li>Knowledge of other languages will be considered a plus</li></ul>What we offer<ul><li>Applicable CCNL: Tertiary, Distribution, and Services Sectors, H011</li><li>Category: Employee</li><li>Indicative starting compensation: 25000 €</li><li>Eligibility to sales incentives as per company policy</li><li>Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies</li><li>Note on equal opportunities and non-discrimination: Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background</li></ul>

Founded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"— jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection.

We are looking for a Client Advisor (Fixed-term, Full time 40h)

<div><div>Role Purpose </div><div>As a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity. Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service. </div><div> </div><div>How you will Contribute:  </div><div>Brand Advocate </div><div><ul><li>Demonstrate passion as a DoDo brand ambassador during every selling ceremony </li></ul></div><div><ul><li>Learn to master the Brand and have an in-depth knowledge of the product </li></ul></div><div><ul><li>Maintain products in an efficient, clean, secure, and organized manner, front and back of house</li></ul></div><div>Business Achiever </div><div><ul><li>Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique&#39;s overall goals and smooth operations</li></ul></div></div><div><div><ul><li>Achieve individual and team goals by being responsible for sales results working with KPIs and business applications </li></ul></div><div><ul><li>Participate in maintaining a positive work environment </li></ul></div><div><ul><li>Ensure to be up-to-date knowing fashion trends and competitors</li></ul></div><div><ul><li>Follow Company grooming, accordingly with DoDo standards and policies in terms of care and behavior </li></ul></div><div>Clienteller </div><div><ul><li>Maintain and develop long-term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty </li></ul></div><div><ul><li>Use CRM KPIs to strengthen and develop cliientelling activity </li></ul></div><div><ul><li>Supporting customers in the purchase of all DODO products and enhancing product knowledge and storytelling </li></ul></div><div><ul><li>Welcoming every customer and providing the best customer experience mastering our brand history and heritage</li></ul></div><div>Profile </div><div><ul><li>Passion for the DODO Brand </li></ul></div><div><ul><li>Curiosity, Empathy, Agility, Commercial Mindset </li></ul></div><div><ul><li>Ability to work with a diverse client base </li></ul></div><div><ul><li>Excellent interpersonal and teamworking skills </li></ul></div><div><ul><li>Flexibility and problem solving </li></ul></div><div><ul><li>Availability to work on turnations </li></ul></div><div><ul><li>Product sensitivity and a strong market and fashion trends knowledge </li></ul></div><div><ul><li>Be open to feedback and communicate with your team and managers in a clear and straightforward way </li></ul></div><div><ul><li>Ability to multitask and handle the pressure of a busy day</li></ul></div></div><div><div><ul><li>Knowledge of other languages will be considered a plus </li></ul>What we offer<ul><li>Applicable CCNL: Tertiary, Distribution, and Services Sectors, H011</li><li>Category: Employee</li><li>Indicative starting compensation: 25000 €</li><li>Eligibility to sales incentives as per company policy</li><li>Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies</li><li>Note on equal opportunities and non-discrimination: Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background</li></ul></div></div>

Founded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"—jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection.

We are looking for a Client Advisor (Fixed-term, Full time 40h)

<div>Role Mission </div><div><div>As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory.  You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues. </div><div> </div><div>You will make a real difference for each of our clients by offering them unique experience and turning their dreams into a Gucci creation.  </div><div> </div><div>Key Accountabilities </div><div>Operations </div><div><ul><li>Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve; </li></ul></div><div><ul><li>Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages; </li></ul></div><div><ul><li>Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner; </li></ul></div><div><ul><li>Maintain clear and accurate operations documents/procedures for reference purposes; </li></ul></div><div><ul><li>Submit all required tax-exempt forms and as received; </li></ul></div><div><ul><li>Communicate all discrepancies/issues immediately to management; </li></ul></div><div><ul><li>Process repairs and damages on a timely basis according to company guidelines; </li></ul></div><div><ul><li>Assist with physical maintenance of the boutique; </li></ul></div><div><ul><li>Place orders as needed for all supplies for the office and store; </li></ul></div><div><ul><li>Ensure compliance with company standards, procedures, and security guidelines. </li></ul></div><div> </div></div><div><div>Inventory </div><div><ul><li>Execute and ensure an accurate and organized store inventory at all times; </li></ul></div><div><ul><li>Perform store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager. </li></ul></div><div> </div><div>Requirements </div><div><ul><li>Previous 2-3&#43; years of experience in a similar role, preferably within the fashion retail industry or luxury sector. </li></ul></div><div><ul><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork.  </li></ul></div><div><ul><li>Strong organizational skills with the ability to manage inventory efficiently. </li></ul></div><div><ul><li>Attention to details and accuracy in stock management processes. </li></ul></div><div><ul><li>Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise. </li></ul></div><div><ul><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously. </li></ul></div><div><ul><li>Good communication skills to collaborate with store management, sales teams, and other staff members. </li></ul></div><div><ul><li>Flexibility to work varied hours, including weekends and holidays, as required by the retail industry. </li></ul></div><div><ul><li>Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes. </li></ul></div><div> </div><div>We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! &#34;Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. </div><div> </div><div>Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.      </div></div><div>When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations. </div><div> <div>For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   </div><div> </div><div>A reasonable estimate of the current base salary range is $25.00 - $26.00 USD.</div>Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. About GucciInfluential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of Artistic Director Demna, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. </div>

Founded in Florence, Italy, in 1921,  Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.  

 
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

<div>Profile<ul><li>Currently enrolled in a Bachelor&#39;s or Master&#39;s degree program (BAC&#43;4/5), ideally in Business, Fashion, Merchandising, Economics, or a related field.</li><li>Fluent in English, both written and spoken.</li><li>Strong proficiency in Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint.</li><li>Strong analytical mindset with a keen interest in numbers and business performance.</li><li>Detail-oriented, organized, proactive, and able to manage multiple priorities.</li><li>Excellent interpersonal and communication skills.</li></ul>Internship Details<ul><li>Start date: January 2027</li><li>Location: Paris</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.</div>

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

ABOUT SAINT LAURENTFounded in 1961, Saint Laurent is one of the leading luxury fashion houses globally. Under the creative direction of Anthony Vaccarello since 2016, the House continues to redefine modern luxury through its Women’s and Men’s Ready-to-Wear, Leather Goods, Shoes, and Accessories collections.ROLEWithin the Regional Merchandising team, the Senior Buyer will support the strategic development and performance of the Women’s Leathergoods categories across the EMEA region.The role combines product strategy, sales planning, assortment optimization, and business analysis to drive growth while ensuring alignment with global merchandising vision and regional client expectations.KEY RESPONSIBILITIESBuying &amp; Assortment StrategyDefine seasonal assortments for EMEA network during showroom campaignsOptimize store allocation to maximize sales and sell-through performance at region levelManage showroom order entry and develop buying support toolsPrepare product training materials and seasonal launch guidelines for retail teamsReporting &amp; Business PerformanceAnalyze weekly and monthly business performance through reporting and KPI trackingLead monthly assortment reviews and allocation strategies to optimize business performanceDrive reorder strategy on best-selling SKUs from current and past seasons to support topline objectivesRetail Network AnimationAct as the key point of contact and “go-to” partner for boutiques regarding assortment challenges and business needsPartner closely with Retail, Visual Merchandising, CRM, and Training teamsOversee stock transfers, replenishment, and VIC requests throughout the seasonSupport boutique expansion and client activation projects across the regionCreate and share operational guidelines and merchandising communications with the retail networkPROFILESignificant experience in Merchandising, Buying, or Retail Merchandising, ideally within the luxury industryStrong fashion sensibility and deep knowledge of LeathergoodsSolid understanding of EMEA markets and luxury retail dynamicsStrong analytical mindset with excellent business acumenProactive, detail-oriented, and solution-drivenExcellent communication and stakeholder management skillsFluent in English and FrenchSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Family Group Description - Merchandising:
This Job Family Group includes all jobs responsible for selection, availability and visibility of brands’ collections and products within a given territory or for a given sales channel.

Job Family Description - Retail Merchandising:
Develops plans for product ranges and master orders. Organizes the buying process to optimize the balance between product range and stock across regions and channels.

Votre opportunité Au sein de la Direction des Ressources Humaines, le Talent Acquisition &amp; Training Specialist joue un rôle clé dans l’attraction, le recrutement, l’intégration et le développement des talents de la Maison. Interlocuteur privilégié des managers, il accompagne les équipes dans leurs besoins en recrutement tout en contribuant au déploiement des actions de formation et aux projets RH visant à soutenir la performance et l’engagement des collaborateurs. Votre contribution  Recrutement-          Recueillir et analyser les besoins en recrutement auprès des managers et des HRBP.-          Rédiger et diffuser les offres d&#39;emploi sur les différents canaux de recrutement.-          Identifier, approcher et sélectionner les candidats à travers les jobboards, réseaux professionnels et outils de sourcing.-          Réaliser les préqualifications téléphoniques et conduire les premiers entretiens.-          Organiser et coordonner l’ensemble du processus de recrutement avec les différentes parties prenantes.-          Accompagner les managers dans l’évaluation et la sélection des candidats.-          Assurer un suivi régulier des candidatures et garantir une expérience candidat de qualité.-          Participer aux initiatives liées à la marque employeur et aux relations écoles.Formation &amp; Développement-          Participer à l’identification des besoins de formation en collaboration avec les managers et les HRBP.-          Contribuer à la mise en œuvre du plan de développement des compétences.-          Coordonner l’organisation des formations et le suivi administratif associé.-          Assurer le suivi des inscriptions, des évaluations et des indicateurs de formation.-          Participer à l’amélioration continue des parcours de développement et d’apprentissage.Projets RH &amp; Administration-          Contribuer à l’intégration des nouveaux collaborateurs et au bon déroulement du parcours d’onboarding.-          Assurer le suivi de la population des stagiaires et alternants.-          Participer aux différents projets RH en lien avec le développement des talents, l’expérience collaborateur et l’optimisation des processus.-          Produire et mettre à jour les reportings et tableaux de bord liés au recrutement et à la formation. Vous êtes  -       Diplômé d’une formation supérieure en Ressources Humaines, École de Commerce ou équivalent.-       Vous bénéficiez d’une première expérience de 3 ans réussie dans le recrutement, acquise idéalement dans un environnement international, en cabinet ou au sein d’une entreprise du secteur du luxe, de la mode ou de la création.-       Vous possédez une forte sensibilité pour les sujets liés à l’attraction et au développement des talents.-       Rigoureux et organisé, vous savez gérer plusieurs recrutements et projets simultanément.-       Doté d’excellentes qualités relationnelles, vous êtes reconnu pour votre sens du service et votre capacité à créer des relations de confiance avec vos interlocuteurs.-       Vous faites preuve de proactivité, de curiosité et d’un fort esprit d’équipe.-       Vous maîtrisez les outils bureautiques, notamment Excel et PowerPoint.-       Vous parlez couramment français et anglais. Pourquoi nous rejoindre  Balenciaga s’engage à favoriser votre développement professionnel au sein de la Maison et du groupe Kering.  Nous encourageons nos managers à créer des équipes performantes qui ont le souci de l’excellence. Nous accompagnons chacun de nos collaborateurs pour qu’ils expriment tout leur potentiel dans un environnement de travail stimulant et épanouissant. Engagement pour la Diversité Balenciaga s’engage en faveur de la diversité au sein de ses équipes. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, handicap, croyance religieuse, orientation sexuelle… - enrichit le lieu de travail et l’expérience de nos clients. Résolument pour l’égalité des chances, nous accueillons toutes les candidatures et sélectionnons nos talents sur la base des compétences recherchées et des valeurs de notre marque. Notre objectif est de vous accompagner vers la réussite. Dans le cadre de notre processus de recrutement, nous échangerons avec vous sur la meilleure manière d’exceller dans notre Maison.

A propos de nous

Fondée par Cristóbal Balenciaga en 1917 en Espagne, et établie à Paris en 1937, la Maison Balenciaga a redéfini la haute couture moderne à travers ses nombreuses innovations en matière de forme et de technique.
 
Aujourd’hui, La Maison perpétue la vision de son fondateur à travers des collections audacieuses, incluant le prêt-à-porter féminin et masculin, les accessoires, ainsi que les objets d’art. Son engagement sans précédent dans le digital et la responsabilité sociale et environnementale, ses innovations dans la recherche des matières, maintiennent la marque au premier plan de la modernité.
 
En 2021, la 50ème collection de couture de Balenciaga, la première depuis le départ de son fondateur en 1968, a réintroduit un standard d’élégance avant-gardiste.
 
D’octobre 2015 à juillet 2025, Demna a signé les collections Homme et Femme en tant que Directeur Artistique.
 
En juillet 2025, Pierpaolo Piccioli a été nommé Directeur créatif de Balenciaga.

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