BALENCIAGA Sales & Client Advisor

Job Summary/Purposes:   
Significantly contributes to the store sales, by providing Balenciaga signature to all internal and external clients, supporting the management team and representing Balenciaga brand and image.

He/she embodies Balenciaga behaviors and engage clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A BUSINESS DEVELOPER

• Maximize sales and provide excellent client and after-sales service

• Achieve sales targets, quantitative and qualitative goals and KPIs

• Closely work with stock team to ensure product rotation

• Provide high quality relevant feedbacks regarding and requested report to the Management

• Deal with and report all delicate situations regarding client complaints to the Department Manager and/or consistently Associate Store Director

• Keep inform on market, fashion trends and business environment by regularly mystery shop local competitors

A TEAM PLAYER

• Participate in maintaining a positive work environment

• Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork

• Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach

• Facilitate teamwork in all situations by assisting colleagues in order to provide client experience and achieve goals

• Participate in achieving sustainability goals

A BRAND PROMOTER (CLIENTS)

• Behave in compliance with the standards of Balenciaga services, image and values

• Promote the brand’s culture internally and externally and guarantee excellent client experience

• Inspire clients by embodying the Balenciaga Universe

• Ensure seamless Omnichannel Client journeys

• Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed

• Give tailor-made advice, listening clients’ expectations and answering requests

• Ensure that the image of the Store is in line with corporate standards

• Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard

• Execute product presentation guidelines

• Actively develop new clients and consistently strengthen existing client relationships

• Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values

• Create and update client portfolio consistently on Luce app

• Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance

• Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments

• Ensure that the image of the Store is in line with corporate standards

• Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard

• Execute product presentation guidelines

• Actively develop new clients and consistently strengthen existing client relationships

• Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values

• Create and update client portfolio consistently on Luce app

• Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance

• Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments

A PROCESS SUPPORTER

• Support the Management in all the store processes compliance and follow-up

• Process client transactions at the cash desk (in-store and distant sales)

• Promote and execute omnichannel services in store

• Receive and process store deliveries

• Prepare and organize deliveries and shipments to clients

• Execute and follow up of all processes related to Retail Excellence (front, back of house and team)

• Contribute to front and back of house operations (stock control and inventories)

• Challenge current processes to ensure efficiency and effectiveness in your department

• Adhere, keep informed and follow-up on all processes and guidelines

QUALIFICATIONS

• Diploma and above in any discipline with 1 - 3 years relevant experience

• Excellent communication and interpersonal skills

• Adaptable, multi-tasking, self-motivated, and open-minded team player

• Strong sense of responsibility and team spirit

• Ability to work under pressure in a fast-paced environment

• High sensitivity to clients’ experiences and loyalty

• Product and Fashion sensitivity with good knowledge of fashion trend

• Good command of both spoken and written English

• Good PC skills such as MS Office and other digital tools