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02/16/2026
MCQUEEN Senior Retail Operations Executive
McQueen - Regular
Singapore - Singapore
McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.
McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At McQueen, we live and breathe a culture defined by our Key Behaviours:
• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- To provide the day-to-day retail and store operations support to the Retail Director
- To assist in maintaining store, and closing down store in Southeast Asia
- To follow up the store commercial performances through different sales analysis and productivity reports
- To prepare sales plan and target in collaboration with the Retail Director
- To participate in the annual budgeting process
- To act as a link between the store line team and the inventory control team
- To coordinate with various departments for in-store promotion activities and events
- To provide administrative support to store
- To enhance customer service and lift up guest shopping experience by collaborating with different teams to organize retail training / development programs for store staff to ensure store operation standards
- To update and maintain the CRM data, follow up the store mailing and customer loyalty program according to the customer profile analysis
- To assist in managing positive customer relations and monitoring customer feedback
- To perform other related ad hoc tasks and projects where necessary
QUALIFICATIONS
- Bachelor’s degree in Business Administration or equivalent
- Minimum 3 years’ experience in in retail operations and/or business supports
- A good team player with excellent analytical, presentation and communication skill
- A fast learner, self-motivated, and able to work under pressure
- Well organised, self-initiative, excellent analytical, presentation, and communication skills
- Good PC skills such as MS Office