KERING HR Operations Supervisor

HOW YOU WILL CONTRIBUTE

• Manage own HR Operations workload in support of overall team delivery.
• Supervise day-to-day HR operational activities aligned with the HRSS Service Catalogue, including employee data management, onboarding and offboarding, and compliance-driven requirements.
• Ensure accurate and timely execution of HR transactions across systems, processes, and internal infrastructure.
• Monitor service levels and maintain operational excellence through defined HR service delivery standards.
• Supervise, coach, and support HR operations team members, including performance management, training, and development.
• Act as local lead and contributor to HR transformation initiatives aimed at improving efficiency, scalability, and employee/brand experience.
• Partner with AMER HRSS Centers of Excellence to identify opportunities for automation, standardization, and process optimization.
• Support the implementation of improved workflows, policies, and service delivery models.
• Drive adoption of new processes and technologies across the HRSS domain.
• Support organizational change initiatives related to HR systems, processes, and operating models.
• Contribute to the execution of change management plans, including communication strategies, training activities, and stakeholder engagement.
• Partner with HRSS and local stakeholders to ensure smooth transitions during system implementations and operational changes.
• Monitor adoption levels and address resistance using structured change management practices.
• Act as a key liaison between HR, IT, and external vendors during HRIS implementation and system integration initiatives.
• Support the integration of HR systems with payroll and other platforms within the HRSS ecosystem.
• Assist with system testing, data validation, and post-implementation support.
• Ensure data integrity, security, and compliance across HR systems and integrations.
• Generate and analyze HR operational metrics and KPIs to identify trends and continuous improvement opportunities (Brand MPMs).
• Provide management reports and dashboards related to HRSS service delivery, system performance, and workforce data.
• Support HR data governance and ensure accuracy and consistency across HR systems.
• Ensure HR processes comply with federal, state, and local employment legislation as well as company policies.
• Maintain proper documentation, audit readiness, and adherence to internal controls.
• Collaborate with cross-functional teams and provide financial insights to support decision-making.

WHO YOU ARE

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in HR operations or shared services environments.
• 2+ years of experience in a supervisory or team leadership role.
• Proven experience supporting HR transformation initiatives and process improvement projects.
• Experience participating in HRIS implementations and system integration initiatives.
• Strong knowledge of HRIS platforms (e.g., Workday, DataFlow; UKG preferred).
• Solid understanding of HR data management, workflow automation, and systems integration.
• Experience with HR reporting and analytics tools.
• Strong leadership, coaching, and team development skills.
• Excellent stakeholder management and cross-functional collaboration capabilities.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication skills, including training and knowledge transfer.
• Project coordination capabilities with exposure to systems implementation.
• HR certification (e.g., SHRM) preferred.
• Previous experience in HR Shared Services or global HR operations environments is a plus.
• Fluent in English (90%)