0 の検索結果0件 ""
12/30/2025
GUCCI Client Engagement Coordinator
Gucci - Regular
London - United Kingdom
Reporting to the Northern Europe Client Engagement Manager the Client Engagement Coordinator is responsible for implementing EMEA-driven Clienteling and CRM strategies within the local market.
The role works closely with Retail to ensure a consistent, personalized, and customer-centric experience, supporting stores in executing engagement initiatives and ensuring alignment with regional standards and guidelines.
Key Responsibilities
- Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market
- Support in managing campaign calendars, segmentation, and customer targeting based on regional directives
- Work closely with Hub and regional teams to define client selection according to event / activations in store
- Coordinate invitations, follow-ups, and post-event performance measurement
- 360° support local activations, gifting and organization and be present to specific events according to local needs
- Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market
- Monitor adoption of clienteling practices and facilitate continuous improvement
- Ensure all clienteling activities are meaningful, relevant, and well-documented
- Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance)
- Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies
Key Requirements
- Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred)
- Strong analytical skills and ability to interpret customer data and KPIs
- Excellent communication and interpersonal skills, with a collaborative mindset
- High attention to detail and strong organizational abilities
- Proficiency with CRM and Microsoft Office tools
- Fluent in English; additional languages are an advantage