ESSENTIAL DUTIES AND RESPONSIBILITIES
 

A BUSINESS DEVELOPER

• Maximize sales and provide excellent client and after-sales service

• Achieve sales targets, quantitative and qualitative goals and KPIs
• Closely work with stock team to ensure product rotation
• Provide high quality relevant feedbacks regarding and requested report to the Management
• Deal with and report all delicate situations regarding client complaints to the Department Manager and/or consistently Associate Store Director
   

• Keep inform on market, fashion trends and business environment by regularly mystery shop local competitors

A TEAM PLAYER

• Participate in maintaining a positive work environment

• Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
• Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
• Facilitate teamwork in all situations by assisting colleagues in order to provide client experience and achieve goals
• Participate in achieving sustainability goals

A BRAND PROMOTER (CLIENTS)

• Behave in compliance with the standards of Balenciaga services, image and values
• Promote the brand’s culture internally and externally and guarantee excellent client experience

• Inspire clients by embodying the Balenciaga Universe
• Ensure seamless Omnichannel Client journeys
• Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
• Give tailor-made advice, listening clients’ expectations and answering requests
   

• Ensure that the image of the Store is in line with corporate standards

• Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard
• Execute product presentation guidelines
   

• Actively develop new clients and consistently strengthen existing client relationships

• Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
• Create and update client portfolio consistently on Luce app
• Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance
• Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments
• Ensure that the image of the Store is in line with corporate standards
• Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard
• Execute product presentation guidelines
• Actively develop new clients and consistently strengthen existing client relationships
• Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
• Create and update client portfolio consistently on Luce app
• Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance
• Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments

A PROCESS SUPPORTER

• Support the Management in all the store processes compliance and follow-up

• Process client transactions at the cash desk (in-store and distant sales)
• Promote and execute omnichannel services in store
• Receive and process store deliveries
• Prepare and organize deliveries and shipments to clients
• Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
• Contribute to front and back of house operations (stock control and inventories)
   

• Challenge current processes to ensure efficiency and effectiveness in your department

• Adhere, keep informed and follow-up on all processes and guidelines

  QUALIFICATIONS

• Diploma and above in any discipline with 1 - 3 years relevant experience in luxury retail industry
• Excellent communication and interpersonal skills
• Adaptable, multi-tasking, self-motivated, and open-minded team player
• Strong sense of responsibility and team spirit
• Ability to work under pressure in a fast-paced environment
• High sensitivity to clients’ experiences and loyalty
• Product and Fashion sensitivity with good knowledge of fashion trend
• Good command of both spoken and written English and Chinese

Good PC skills such as MS Office and other digital tools