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06/03/2026
SAINT LAURENT Client Engagement Assistant Manager
Saint Laurent - Regular
Singapore - Singapore
ABOUT SAINT LAURENT
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modesrnization of fashion and revolutionized the socio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
ROLE
This role supports the implementation of CE strategy and delivery of Client Engagement activities across South East Asia & Oceania. The Assistant Client Engagement Manager collaborates closely with local teams to plan and execute clienteling initiatives that help increase customer loyalty and sales. The role also ensures clear communication and strong collaboration between HQ, regional, and local teams to effectively roll out client engagement programs.
MISSION
CLIENTELING
- Support the rollout of corporate Clienteling programs and tools in SEAO stores to recruit new clients and strengthen existing customer relationships
- Coordinate with store teams to ensure proper adoption of Clienteling processes and digital tools
- Monitor store-level execution and provide guidance to ensure consistency with brand standards
- Provide support and guidance to the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) to reach business goals
- Assist in training coordination and facilitation for store teams on Clienteling tools and approaches
VIC ENGAGEMENT
- Collaborate with regional and local teams to support the planning and execution of VIC initiatives such as fashion shows, client dinners, and exclusive events
- Manage logistics, guest lists, gifting, and follow-up communications for VIC activations
- Monitor performance and feedback from events to support continuous improvement
- Work with internal and external stakeholders to deliver premium client experiences aligned with brand image
CRM
- Strategically build and analyze CRM datasets to draw insights to develop fitting solutions in driving overall business results
- Support strategies and targeted actions that increase customer base, drive sales and CRM KPIs
- Ensure accurate data collection and data quality
- Support CRM system tasks including data cleansing, campaign uploads, and tool enhancements
- Monitor and improve Customer Engagement KPIS (new customers, retention, frequency, etc.) to support HQ, and regional teams in driving action plans
- Support and enhance a Company Customer-centric culture at the regional level
PROFILE
- 5 - 8 years’ experience in retail, solid experience in Client Relationship Management
- Degree holder in Marketing, Business or related discipline preferable
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Dynamic, passion for the fashion industry, and knowledge of the luxury market/competitors
- Commercial awareness and strong business acumen
- Strong analytical and numerical skills
- Strong verbal and written communication skills and excellent organizational skills
- Proficiency with Microsoft Office, particularly Excel and CRM systems
- Fluency in English