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BALENCIAGA Store Administration Assistant (Sloane Street)

Balenciaga - Regular
London - United Kingdom

About Us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968.Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “ The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion

We are currently seeking a Store Administration Assistant who will report to the Store Manager as part of our flagship team at Sloane Street.

Your opportunity 

You will be accountable for supporting the overall store logistics in relation to administration, and carry out a variety of general administrative tasks as requested by the store management team including but not limited to; CRM and clientelling tasks, health & safety, store operations, cash handling, back of house procedures.

How you will contribute 

  • Monitor and respond incoming telephone or email queries on behalf of the store

  • Ensure that after sale cases are dealt with promptly and to a high level of customer service

  • Product repairs and staff uniform management

  • Support with client transactions and champion correct till use

  • Ensure till reconciliations are kept up to date and initiate investigations of discrepancies

  • Manage petty cash and store expenses including liaising with the accounts department

  • Align with the company return policy and ensure all exchanges and refunds are authorised

  • Provide sales support on the shop floor if requested by management, providing exceptional customer service

  • Develop and maintain good product knowledge and an understanding of current trends

  • Maintain a high level of communication with clients, colleagues and all members of management

  • Support with the investigation of negative stock on hand items

  • Support with inter store stock transfers

  • Ensure audit paperwork is on hand and updated

Who you are 
  • Similar experience in a store environment

  • Rigor, sense of organization and priorities management

  • Excellent written and oral skills

  • Excellent interpersonal skills

  • Availability, adaptability, sense of service, team spirit

  • A good knowledge of IT and Microsoft package namely Outlook and Excel

  • A product sensitivity and an understanding of the fashion industry would be advantageous

Why work with us? 

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce We believe diversity in all its forms  gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • 欧洲
  • United Kingdom
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