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GUCCI Senior Client Advisor

Gucci - Regular
Auckland - New Zealand

About us If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. We are currently seeking a Senior Client Advisor to join our dynamic team in our Auckland Queens Street Store located in the CBD.

Your opportunity
 

As a Senior Client Advisor for GUCCI you represent the brand to all customers. You will be a sales professional in luxury goods and provide an exceptional, client centric service to all customers. You will complete the client journey and achieve the quantitative and qualitative KPIs and objectives of your individual role and the store. You will act as a team player and work collaboratively with all GUCCI employees to achieve exceptional results.

Sales and Clienteling

  • Proactively meet all commercial sales targets and KPIs, including but not limited to Clientelling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average unit retail), Cross Selling and Conversion as outlined by your management team

  • Generate, maintain and grow a clientele base by active engagement

  • Provide excellent client service with active client engagement and regular communication as per GUCCI Service Standards

  • Proactively follow up on client enquiries and requests, including after sales services

  • Provide exceptional personalized service standards transmitting the brand passion, suggestions and alternatives, as well as anticipating future needs of the clients

  • Ensure teamwork and collaboration to deliver an exceptional client experience

  • Collaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines  

  • Support the team manager to motivate team and act as a role model for other staff
     

Learning and Training

  • Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information

  • Complete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlines

  • Participate in development training as required by your management team


Back of House Support

  • Assist with cashiering and any administrative duties as required

  • Assist in receiving and unpacking/packing stock

  • Assist with inventory integrity and control by completing cycle counts, category scans and category maintenance

  • Replenish display merchandise as required

  • Assist in completing EOD emails


Workplace Health and Safety

  • Ensure compliance to the Safety Management System and all Workplace Health and Safety (WHS) Policies

  • Report all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platform
     

Other

  • Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the business

  • Ensure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, LUCE, etc

  • Adhere to all in store Standard Operation Procedures (SOP)

  • Comply to all Gucci and Kering Policies, Procedures and Guidelines

  • All other ad hoc duties as required by your manager


Who you are
 

Work experience

  • Previous experience in a similar role, ideally from a high volume retail or service-based industry preferably in the luxury environment

Other skills and abilities

  • Customer service orientated attitude, driven by sales and meeting and exceeding KPIs and targets

  • Ability to work dynamically in a high-volume environment

  • Time management and prioritizing skills

  • High attention to detail and a strong, professional work ethic

  • Proficiency in using technology and/or learning about updated technologies

  • Proficiency in Outlook/Excel/Word/PowerPoint

  • Exceptional written and verbal communication skills
     

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

  • Full time
  • 澳大拉西亚 / 南太平洋
  • New Zealand
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