BALENCIAGA Retail Excellence Manager

About us

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.

In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.  From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Your opportunity

We are seeking to hire a Retail Excellence Manager, based in Singapore, reporting directly to the Vice President, SEAO.

This role plays a critical part in driving client engagement, managing digital retail tools, and elevating retail store performance across Singapore, Thailand, Malaysia, Australia, and New Zealand. You will oversee key retail excellence projects and initiatives within the store environment, working cross-functionally to develop data-driven actions while ensuring full alignment with Balenciaga’s brand image, service standards, and corporate guidelines.

How you will contribute

As Retail Excellence Manager, you will be accountable for shaping and executing the Retail Excellence agenda across the SEAO region. Key responsibilities include:

• Develop and implement the overall Retail Excellence strategy for Southeast Asia & Oceania, including special projects, operating plans, and budget management
• Implement and maintain Retail Excellence standards in accordance with brand guidelines to ensure consistency in image, service, and customer experience
• Develop and oversee customer-centric initiatives aimed at driving growth, profitability, and customer satisfaction
• Analyse all relevant retail KPIs and implement action plans to elevate Client Engagement and enhance sales performance
• Drive the Customer Experience Evaluation (CEE) process and work closely with local Retail teams to implement corrective and improvement actions
• Partner closely with Sales and Operations teams to translate insights into solid, actionable plans that support sales objectives
• Supervise the Retail Training Manager, ensuring retail and operational training initiatives effectively support service quality and customer journey standards
• Collaborate with local and HQ functions on special initiatives and in-store activations
• Stay well-versed in industry and luxury retail best practices, sharing insights with Regional and HQ teams

Who you are

• Minimum 8 to 10 years of progressive experience in retail management, training, and/or development within specialty stores or international luxury brand companies, with recent experience at a senior level
• Strong hands-on knowledge of the South East Asia & Oceania markets, with a proven track record of successfully implementing initiatives and driving business results through clienteling
• High level of commercial acumen, strong fashion sensitivity, self-initiative, and a clear drive for results
• A collaborative team player with a demonstrated ability to partner with business leaders and translate strategy into effective execution
• Excellent communication and presentation skills, with confidence engaging stakeholders at all levels
• Fluent in written and spoken English

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.