BOTTEGA VENETA E-Commerce Coordinator

E-Commerce Coordinator is mainly responsible for managing day-to-day operations of all digital channels including brand website, marketplace, and employee event. E-Commerce Coordinator will ensure B2C service quality from website functionality to last-mile delivery by working closely with Logistics, IT and CS from both HQ and local team.

Main Job Responsibilities

• Coordinate with Brand HQ to execute contents across brand.com and Kakao Gift Shop.
• Support daily operations for brand.com and marketplace channel, ensuring smooth execution of key tasks.
• Review and validate product translations, naming, and copies for new collection launches and product uploads by working closely with agencies, Merchandising, and Marketing teams.
• Collaborate with internal teams and external partners to enhance website traffic, product exposure, and KPIs.
• Work closely with the logistics team to monitor warehouse operations and ensure smooth processing of shipping, returns, and exchanges.
• Monitor brand.com performance on a daily and weekly basis, with a strong focus on key KPIs such as traffic, conversion rate, add-to-cart, bounce rate, and product performance.
• Support optimization of website navigation, product hierarchy, and content placement based on data findings.
• Regularly update internal dashboards and ensure accuracy of data inputs to support transparency and business planning.

Qualification

• Minimum 1 year experience in B2C ecommerce business and luxury industry.

Knowledge

• Hands-on experience in managing and maintaining ecommerce website/portals
• Solid knowledge of ecommerce platform or 3rd party marketplace operations

Skills

• Expertise or strong interests in data analyzing with numbers
• Flexible, adaptable, problem-solving
• Self-starter with pro-active mindset
• Business proficiency in written English
• Able to work in ambiguity