POMELLATO Store Manager
Pomellato - Regular
Hong Kong SAR - Hong Kong SAR
How you will contribute
Sales Objective & KPI’S:
Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
Coaching / Services:
Coach constantly sales team on extraordinary service, selling skills and attitude to deliver an unique shopping experience
Resolve client concerns/disputes/complains assuring the client satisfaction is pursued
Ensure the ethical behavior of the store team and integrity towards the client.
Ensure the participation of the store team to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security)
Partner with sales trainers in all trainings implementation plans and follow up
Master in Relationships:
Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events.
Constantly cultivate relationships with clients, in store and outside the store.
Implement client database activities, as per marketing guidelines
Master of the House:
Be responsible for the good maintenance, appearance and safe environment of the store highlighting maintenance issues according to guidelines
Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines
Ensure that the sales team grooming is always according to standards
Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s
Supervise AFSS activities and requests
Approve discount as per policies
Competition / Lux World Knowledge:
Ensure a strong knowledge of the relevant market: competitions, events, products and pricing.
Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities.
Who you are
A minimum of 7 years prior management experience and background gained in a very customer service focused environment, and with a genuine passion for luxury
Ability to motivate and develop team as per Pomellato’s image
Possess excellent communication, customer service and interpersonal skill
Proven ability to deliver customer orientation
High level of integrity and entrepreneurial spirit
Enthusiastic team player, outgoing and friendly personality
Positive attitude, enthusiastic and team oriented; well-integrated in the social environment
Good command of spoken English, Putonghua and Cantonese, knowledge of any other language is greatly appreciated
Good knowledge of MS Office and Outlook is also required
Why work with us?
This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Hong Kong SAR