KERING EYEWEAR LATAM Customer Service Specialist
Kering Eyewear - Regular
Florida - United States of America
We are currently seeking a Customer Service Specialist who will report to Customer Service Manager as part based out in Miami office
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion Working along with the sales team on delivering customer service excellence
Ensuring compliance with sales business policies
How you will contribute
Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer’s first point of contact in case of commercial, logistics, product claims
Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects
Who you are
1-2 years of work experience in a B2B customer service environment preferred
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
2-4-year Degree in Business Management preferred
Good business knowledge of order-to-cash flows.
Working knowledge of Incoterms and customs rules.
Good working knowledge of Office Pack (Excel, Power Point, Word).
Working knowledge of SAP of advantage.
Fluent English plus a second foreign language (English, French, or Spanish).
Good business knowledge of order-to-cash flows
Working knowledge of Incoterms and customs rules
Good knowledge of sales principles and methods
Good working knowledge of Office Pack (Excel, Power Point, Word)
Working knowledge of SAP of advantage
Fluent English and Spanish
Focus on results
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- North America
- United States of America