POMELLATO: Boutique Manager - Bal Harbour

Our Opportunity:

We are seeking a Boutique Manager for our Bal Harbour Flagship. This leader will drive sales performance, motivate and develop the team, elevate the client experience, and oversee all store operations to ensure maximum profitability through effective merchandising, inventory management, expense control, and staff development.

How you will contribute:

Sales

Achieve store sales and KPI targets set by Senior Management

Lead by example by performing all store functions with professionalism and discipline

Motivate and guide the team in building strong client relationships through outreach and recruitment

Ensure an exceptional Pomellato client experience at every touchpoint

Maintain a welcoming environment with strong service standards and product knowledge

Set and monitor individual sales goals for the team

Develop a strong client network locally and internationally

Minimize client issues through effective service aligned with store policies

Partner with Retail Performance Manager to implement strategies that maximize sales

Operations

Uphold store standards in alignment with corporate policies

Oversee deliveries and resolve discrepancies promptly

Provide ongoing market insights to support business decisions

Collaborate with merchandising to ensure proper stock levels, presentation, and assortment

Manage inventory and pricing according to corporate guidelines

Report theft or suspicious activity immediately

Oversee employee consignments and purchases

Maintain cost awareness in daily operations

Human Resources

Ensure policy compliance through meetings, walk-throughs, and audits

Evaluate performance and recruit talent proactively

Train and develop sales executives across all business areas

Partner with HR on annual reviews

Provide ongoing instruction on responsibilities, shipments, repairs, supplies, and daily tasks

Maintain adequate staffing and ensure corporate approval for all hires

Manage schedules, payroll, and time-off requests

Submit monthly commissions to Finance

Build a pipeline of qualified talent through networking

Marketing

Collaborate with Retail and Marketing on market-relevant initiatives

Identify community outreach opportunities and share with the Marketing team

Perform additional duties as assigned

The Boutique Manager serves as the primary point of contact for both corporate and store teams and must be available for urgent matters, including store alarm notifications.

Who you are:

5–8 years of retail supervisory experience; luxury experience preferred

Team-oriented leader with strong interpersonal and networking skills

Customer service expert with a client-first mindset

Strong communicator with excellent verbal and written skills

Proactive self-starter with strong initiative

Flexible schedule availability including weekends and holidays

Preferred Skills

Proficiency in Word, Excel, and PowerPoint

Spanish language skills a plus

Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience.  It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world.  As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.​