BOTTEGA VENETA CS Specialist

Manage all goods in After Sales & Before Sales, resolve difficult claims from stores, CC training.

Main Job Responsibilities

• Management of AS and BS items in-line with brand policy.
• Providing knowledge and accurate information to store, responding to customer inquiries (email/phone) in a timely and professional manner.
• Handle customer complaints, managing exchanges/refunds and other special cases.
• Ordering and organizing for spare parts to local repair.
• Regular CC training and in-store training as needed.
• Inventory management
• Working with other teams to ensure a consistent and high-quality level of support.

Qualification

• 2-5 years' experience in customer care. (in the retail luxury industry is preferred)
• High level of honesty and integrity.
• Ability to effectively collaborate with HQ counter parties. (Business level English required)

Knowledge

• Understanding wider range of luxury industry and customer behavior.
• Basic process for import/export.
• Knowledge for various types of leather and repair method.

Skills

• Strong communication skills.
• A calm and analytical approach to problem solving.
• Flexibility to cope with emergency situations.