Kering

Talent

CONTACTEZ-NOUS

MENTIONS LÉGALES

CRÉDITS

POLITIQUE DE CONFIDENTIALITÉ

ACCESSIBILITE : NON CONFORME

Creativity is our Legacy

Notre stratégie

Rapport d’activité

Kering en bref

Découvrez Kering

Notre histoire

Le 40, rue de Sèvres

Kering, de granit et de rêves

Culture et Patrimoine

Conseil d'administration

Comité exécutif

François-Henri Pinault

Éthique et conduite des affaires

Notre gouvernance

Empowering Women

Kering Foundation

Women In Motion

Kering for Women

Nos actualités

Kering Highlights

Gucci

Saint Laurent

Bottega Veneta

Balenciaga

McQueen

Brioni

Couture et Maroquinerie

Boucheron

Pomellato

DoDo

Qeelin

Joaillerie

Ginori 1735

Kering Eyewear

Kering Beauté

Autres

Notre Groupe

Nos Maisons

Notre vision du luxe

Découvrez-nous

Travaillez avec nous

Imaginez votre parcours

Trouvez votre équilibre

Faites la différence

Préparez votre futur

Les programmes Kering Keys

Exprimez votre talent

Partagez notre quotidien

Trouvez votre futur job

Feuille de route 2017 - 2025

Gouvernance

Un engagement historique

Façonner le luxe de demain

Notre EP&L

Informations ESG

Performance ESG 

Mesurer notre impact

Stratégie climat

Réduire

Restaurer et régénérer

Limiter le changement climatique

Stratégie biodiversité

Stratégie eau 

Fonds Régénératif pour la Nature

Bien-être animal

Préserver la planète

Droits humains dans la chaîne d'approvisionnement

Soutenir les femmes dans la chaîne de valeur

Préserver nos savoir faire

L'humain au coeur de la chaîne de valeur

Ambition circularité

Matières premières

Plateformes d'innovation

Processus de production

Nouveaux business models

Upcycling, recyclage et régénération

Innover pour demain

Actualités

Agenda

Publications et vidéos

Actualités et ressources

Gouvernement d'entreprise

Répartition du capital

À propos de Kering et chiffres clés

Kering en bourse

Publications

Information réglementée

Être actionnaire

Vos publications

Assemblée générale

Informations actionnaires

Financement et autres informations

Agenda financier

Contacts actionnaires

Dossiers thématiques

Logothèque

Ressources

Contacts

 | Kering

Bottega Veneta are currently searching for passionate, friendly and driven Client Advisors with a proven background in retail, customer service and/or hospitality to join our brand new Sydney Castlereagh Street Flagship boutique on full time basis. The ideal candidate will be someone who enjoys creating exceptional customer service experiences and enjoys working as a team, as well as success in working towards targets and KPI&#39;s, and most importantly has a positive, can-do attitude.How will you contribute:<ul><li>Demonstrate excellence in sales and clientelling</li><li>Work with your team to achieve business objectives</li><li>Assist the Boutique Management to develop and implement CRM initiatives to develop a clientele network for the store</li><li>Support the store to operate effectively, in compliance with internal policies and procedures</li><li>Assist with Stock Management and ensuring maintenance of inventory accuracy, in line with corporate policies and procedures</li></ul>Who are you:<ul><li>You will come with proven experience in a retail, hospitality, or customer service related role</li><li>Exceptional interpersonal and communication skills (bilingual skills will be a bonus!)</li><li>Passion to grow a career within the luxury fashion industry</li><li>Experience working with Women&#39;s and/or Men&#39;s ready to wear (will be a bonus!)</li><li>Full time availability (76 hours per fortnight) over a 7 day (Mon to Sun) rotating roster is essential</li></ul>Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe in diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Job Description for Tax Specialist – Kering KoreaJob Title: Tax SpecialistReporting to: Tax ManagerLocation: Seoul, KoreaJob SummaryThe Tax Specialist will be responsible for supporting the Tax Manager in overseeing all aspects of tax compliance and reporting for all the entities within the Group. This individual will work closely with other departments to ensure that tax-related activities are executed effectively and efficiently. The Tax Specialist will also stay up-to-date with tax laws and regulations to ensure compliance and identify opportunities for tax savings.The individual will need to demonstrate high sense of ownership, strong interpersonal skills and have the ability to manage multiple assignments and work under tight deadlines. Excellent communication skills in both Korean and English is a must.Key ResponsibilitiesTax and Reporting<ul><li>Understand and control all aspects of Tax from CIT, VAT, Customs and TP and ensure the reports required by the Kering Group Tax are accurate and complete</li><li>Identify potential risks and determine the relevant exposure for all the local entities across the Group in Korea</li><li>Review tax provision and DTA/DTL according to group policy</li><li>Review all tax reports, and ensure timely and accurate tax filing and payment(including VAT, WHT, Custom duties, CIT and BEPS documents)</li></ul>TP &amp; Customs<ul><li>Assist in ACVA engagement and review ACVA annual reports, including voluntary amendment</li><li>Assist in APA engagement and follow-up including APA annual reports and TPA</li><li>Review TP Adjustments to meet the Group target profitability and ensure arm’s length nature of all IC transactions</li><li>Review BEPS documentation and ensure timely submission of all the documentations required by the law</li></ul>Tax Advise<ul><li>Provide advice to the brands on tax implications of various transactions and business activities, as internal service provider</li><li>Stay up-to-date with relevant tax changes and compliance with new regulations</li><li>Maintain close coordination with Group tax team and local brands</li><li>Be able to work effectively and efficiently with external tax service providers</li><li>Ensure accurate and timely reporting to internal stakeholders and the direct report</li></ul>Others<ul><li>Support in research and analysis of tax laws and regulations specific to the luxury industry to ensure compliance and identify opportunities for tax savings.</li><li>Assist with tax-related audits and inquiries, including responding to information requests and defending tax positions in the context of the luxury industry</li><li>Maintain close coordination with Group tax team and the brands across Kering Group in Korea</li><li>Foster a positive and productive work environment</li><li>Perform other duties as assigned</li></ul>Qualification<ul><li>Bachelor’s degree</li><li>Minimum of 4-5 years of experience in Tax/Finance field</li><li>Practice in a corporate environment or tax firm</li><li>Excellent communication skills in English, both verbal and written</li><li>Strong inter-personal skills and attention to detail</li><li>Must have high sense of ownership and ability to manage multiple priorities and deadlines</li><li>AICPA or KICPA preferred  </li></ul>

Job Family Group Description - Finance:
Gathers jobs supporting the business through financial services, such as business planning and performance analysis, risk management, tax and administration.

Job Family Description -Tax:
Consolidates at Group level all tax information and manages internally all tax matters. Secures the tax position for the Group and defends it during tax audits. Ensures the regulatory watch.

Role MissionThe Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed.Key AccountabilitiesOperations<ul><li>Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;</li><li>Ensure timely movement of merchandise as directed by Store Director or Operations Manager  while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;</li><li>Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or  Operations Manager;</li><li>Develop and share ideas to increase efficiency and reduce operational costs;</li><li>Support the team in the selling process, ensuring the highest level of client experience;</li><li>Print and ticket merchandise, returns, and price adjustments;</li><li>Process repairs and damages on a timely basis according to company guidelines;</li><li>Assist with physical maintenance of the boutique when needed;</li><li>Pack, handle, and store merchandise according to Gucci standards;</li><li>Support store initiatives and projects on an as needed basis;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Minimum 2-3 years of retail experience, luxury or contemporary preferred;</li><li>Supervisory experience a plus;</li></ul><ul><li>Excellent written and communication skills;</li><li>Previous experience in retail or other service-related industry is preferred;</li><li>Ability to analyze information, identify business priorities, and problem solve;</li><li>Works with a high degree of integrity and strong ethic;</li><li>Ability to manage multiple tasks in a fast-paced environment;</li><li>Excellent organizational skills and attention to detail;</li><li>Experienced with technology to utilize internal retail systems and shipping software programs;</li><li>Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;</li><li>Team player attitude.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

We are currently seeking a Stock Associate who will report to the Store Director as part of our dynamic team.ROLEYou will contribute to increase store turnover by Participating to the merchandise flow management within the store and strictly follow all internal procedures in terms of logistics.MISSION<ul><li>Follow-up and control the monthly turning inventories and specific action plans</li><li>Prepare the annual inventory and look for any discrepancies</li><li>Guarantee consistent level of stock to achieve sales target</li><li>Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard</li><li>Receive, check, label and store all merchandise being received</li><li>Organize and tidy up stock areas</li><li>Check in and handle transfers</li><li>Prepare and ship all returned merchandise to the outlets and warehouse</li><li>Handle packaging and small stationery’s orders</li></ul>PROFILE<ul><li>At least 2 years of successful experience in a stock department</li><li>Good knowledge of IT</li><li>Luxury experience required</li><li>1-3 years in a retail environment</li><li>The employee must frequently lift and/or move up to 25 pounds and may occasionally need to lift and/or move up to 50 pounds.</li><li>Retail stockroom experience a plus</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Role MissionAs a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.Key AccountabilitiesTeam<ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;</li><li>Assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.</li></ul>Client <ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;</li></ul><ul><li>Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul>Operations<ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;</li></ul><ul><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present;</li><li>First point of contact should a difficult client issue arise.</li></ul>Key Requirements<ul><li>Sales management experience in retail, luxury retail, or service-related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

<div><div>We are currently seeking a Client Advisor who will report to the Store Manager as part of our dynamic team in Wailea.</div></div><div><div><div><div>How you will contribute:<ul><li>Meet and exceed monthly sales goals and KPI’s thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives</li><li>Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling, etc.) to maximize each transaction, improve KPI’s and close sales</li><li>Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records</li><li>Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management</li><li>Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company</li><li>Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested</li><li>Comply with all company policies and procedures</li><li>Maintain an environment where all associates are treated fairly and with dignity and respect</li></ul>Who you are:<ul><li>1-2 years of previous retail sales experience in a customer service related field; preferably a luxury environment</li><li>Ability to consistently achieve and exceed sales goals and KPI’s</li><li>Builds and maintains a loyal client following</li><li>Has a genuine interest in fashion and follows industry trends/news</li><li>Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented</li><li>Possesses strong verbal and written communication </li><li>Maintains a polished and well-groomed appearance at all times</li><li>Luxury retail sales experience preferred</li><li>Ability to be mobile on the sales floor for extended periods of time</li><li>Available to work closing shifts a minimum of 3 times per week, minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season</li><li>Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis</li></ul>Hawaii Salary Range:<ul><li>Salary range of $22.00-23.00/hr (plus commission and overtime eligibility)</li></ul>Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.  EOE MDFV</div></div></div></div>

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.

We are currently seeking a Senior Client Advisor to join our dynamic boutique leadership team.ROLEThe Senior Client Advisor will oversee the client advisor team in partnership with the store leadership team, and contribute actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.MISSION<ul><li>Manage the client advisor team and lead by example by achieving individual sales targets as well as ensuring the team meets their targets.</li><li>Train new client advisors and provide ongoing training and development for existing team members.</li><li>Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.</li><li>Provide an outstanding client and after-sale service to all visitors and clients</li><li>Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests</li><li>Cultivate a robust client portfolio to secure a proactive and growing business</li><li>Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach</li><li>Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture</li><li>Show a transparent and genuine attitude with the client and create a unique connection with them</li><li>Communicate in a professional and authentic way, with clients and colleagues</li><li>Effectively use all the available tools to optimize business opportunities</li><li>Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit</li><li>Upholds and adheres to all company policies and operational procedures</li></ul>PROFILE<ul><li>A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion &amp; accessory retail, in customer service or in luxury hospitality</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Have personal taste and passion for the fashion culture, likes to create personalized looks</li><li>Have a natural business mindset and an entrepreneurial spirit</li><li>Open-minded and looking for a company valuing audacity and authenticity</li><li>Strong team centric attitude to achieve common goals</li><li>At ease with using tools and applications; learns fast with new technologies</li><li>Motivation to work in a fast-paced environment, able to multitask &amp; prioritize</li><li>Proactive, enthusiastic, &amp; with a problem-solving attitude</li><li>Excellent written, oral &amp; listening skills, in English and local language</li><li>Embrace change and see it as an opportunity to grow and develop</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:<div><div><div><div><ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. Through your experience and expertise, you will be a role model to the team and actively support the store management with activities as required.<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviors.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li><li>Assist Management in daily operations: floor management, stock operations, and opening / closing duties</li><li>Support the Managers in developing the team through mentoring and buddying activities</li><li>Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviors </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc.</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.</div></div></div></div>

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

ROLE As a Store Director, you will be responsible for promoting brand engagement and loyalty to customers, in particular by building strong relationships with top clients, in order to drive business and meet the store goals. You will represent the company in all you do and be a proactive sales professional. You will have oversight of all processes in store and guarantee compliance with all procedures set by the Headquarters to ensure the store runs effectively and efficiently.MISSION <ul><li>Attract, develop, retain, and engage both clients and team members </li><li>Demonstrate sales leadership for team members by playing an active role on the shop floor and building relationships with clients</li><li>Implement action plans to achieve general targets and P&amp;L</li><li>Define targeted quantitative and qualitative goals and ensure they are achieved</li><li>Communicate high quality relevant feedback and analysis to HQ and team members</li><li>Awareness and sensitivity to your business environment, with up to date knowledge on market trends and competitors</li><li>Foster and maintain a positive work environment through open communication in order to motivate and engage the team</li><li>Ensure professional growth and training of team members with a through continuous coaching and development</li><li>Create development plans for sales staff and management in order to drive performance</li><li>Build a network who have an impact on local and international luxury business in order to promote customer loyalty, especially with top clients</li><li>Ensure the store atmosphere upholds brand image</li><li>Maintain team behaviors and store appearance that are consistent with the standard of Saint Laurent service, image and values</li><li>Ensure all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly</li><li>Ensure that all the processes are in compliance with legal, safety and internal requirements</li><li>Challenge current processes to ensure efficiency and effectiveness</li><li>Supervise warehouse stock and verify that it is in line with the store’s sales potential, by liaising with Merchandising Retail Director accordingly</li><li>Manage inventory activities taking into account related inventory results in collaboration with Back Office operations</li><li>Optimize stockroom management in order to make processes as efficient as possible in collaboration with the Back Office operations</li></ul>PROFILE <ul><li>3 - 5 successful years of experience in a managerial role</li><li>Significant experience in the sale of luxury goods or retail</li><li>Adaptable, transparent, dynamic and curios in your approach</li><li>High sensitivity to customer experience, engagement and loyalty</li><li>Exceptional persuasiveness and interpersonal skills</li><li>Attention to detail and highly organised</li><li>Willingness to be involved in an innovative projects</li><li>Efficiency in Microsoft Works (Word, Excel, PowerPoint)</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT 

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.  Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objects d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.Your opportunity You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image.How you will contribute <ul><li>Ensure to achieve daily and monthly sales targets &amp; KPIs by using appropriate sales techniques to ensure they are met</li><li>Act as a “host” for customer, interact and consistently strengthen and build strong customer relationships</li><li>Develop and maintain good product knowledge and provide excellent and professional customer service</li><li>Replenish stock, maintain high standards of merchandise. Product presentation and control products from a quality point of view</li><li>Maintain store cleanness and tidiness, grooming and appearance of all areas respecting the visual merchandising standard</li><li>Support all the store processes compliance and follow-up  </li></ul>Who you are <ul><li>Prior experience in multinational brand environment. With related experience is a plus.</li><li>Product and Fashion sensitivity with good knowledge of fashion trend</li><li>Strong sense of responsibility and team spirit</li><li>Ability to work under pressure in a fast-paced environment</li><li>Good command of both spoken and written English</li><li>Good PC skills such as MS Office and other digital tools</li></ul>

We are currently seeking a Stock Associate our dynamic team to support the back of house operations. ROLEThe Stock Associate will contribute to the boutique by maintaining the back-of-house operations and supporting the Sales &amp; Management team on the salesfloor. This position will report to the Store Director and work closely with internal Operations partners.MISSION<ul><li>Maintain organization and cleanliness of the stockroom and salesfloor to company standards.</li><li>Responsible for shipping &amp; receiving of product deliveries on a weekly basis.</li><li>Communicate shipment discrepancies to Store Director &amp; Operations partners in a timely matter to avoid errors in inventory levels.</li><li>Process internal product transfers and client orders on a timely matter to meet client expectations.</li><li>Prepare and execute weekly cycle counts of product categories</li><li>Prepare stockroom &amp; salesfloor for annual inventory</li><li>Liaise with Operations team to resolve product inventory discrepancies, corrections, and adjustments</li><li>Ensure the stockroom and salesfloor are maintain to company Visual Standards</li><li>Support sales team as needed on the salesfloor for coverage and assistance with sales as needed</li><li>Manage all supply orders needed for the boutique from internal &amp; external vendors</li><li>Other duties as assigned by management</li></ul>PROFILE<ul><li>Minimum 2 years of retail experience, luxury or contemporary preferred</li><li>Strong organizational skills with a keen eye for detail</li><li>Experience with shipping programs, inventory management and inventory audits</li><li>Strong working knowledge of Excel</li><li>Must have a pro-active and team centric attitude</li><li>Must be able to work with independently with minimal supervision</li><li>Must be able lift and/or move up to 25 pounds</li><li>Must be able to lift and/or move up to 50 pounds</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

<div>Key Accountabilities</div><div><div><div><div><div><div><div><div><ul><li>Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities</li><li>Effectively uses cross- and upselling techniques to maximize sales opportunities</li><li>Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques</li><li>Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store</li><li>Combines styling knowledge with the ability to mix-and-match products to best serve the client</li><li>Develops local and international client base and seeks to recruit and develop top clients</li></ul>Key Requirements<ul><li>Some experience working in a high-end luxury/fashion brand or hospitality</li><li>Proven track record in achieving sales targets and develop clients</li><li>Passion for and sound knowledge about Gucci and luxury fashion</li><li>Works productively in a high-pressure, fast-paced environment</li><li>Fluent in English, any additional languages would be a plus</li><li>Ability to work varied hours/days, including weekends as needed</li></ul>Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.</div></div></div></div></div></div></div></div>

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

We are looking for Client Advisors to join our team in Selfridges on a full time, permanent contract.

Please note that we are currently operating a four-day working week across all departments (40 hours in 4 days).

Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Notre vision, notre ambition, nos valeurs, nos Maisons… Découvrez ce qui fait l’ADN de Kering.

Rejoindre Kering, c’est s’ouvrir un monde d’opportunités, assouvir ses ambitions professionnelles et façonner son parcours au gré de ses envies et de ses besoins.
Découvrez ce que sera votre quotidien au sein de notre Groupe au travers de témoignages de collaborateurs.

Chenling, Kering Keys

Florence, Boucheron

Nathlie, Gucci

Antonino, Gucci

Inspirant. Audacieux. Authentique. Chez Kering, nos collaborateurs d&eacute;finissent les nouveaux standards du luxe. Rejoignez-nous.

Pour soutenir et faire grandir une grande diversit&eacute; de talents, Kering propose aux jeunes dipl&ocirc;m&eacute;s &agrave; partir de Bac+2 des graduate programs&nbsp;exclusifs bas&eacute;s &agrave; Paris : les Kering Keys. En combinant formation sur mesure et exp&eacute;riences vari&eacute;es en management ou en retail, les programmes Kering Keys permettent de s&rsquo;immerger pleinement au sein du Groupe et donnent les cl&eacute;s pour r&eacute;ussir sa carri&egrave;re dans le secteur du luxe.

Nous sommes &agrave; la recherche de collaborateurs passionn&eacute;s par l&rsquo;univers du luxe, d&eacute;cid&eacute;s &agrave; faire la diff&eacute;rence et d&eacute;sireux de fa&ccedil;onner l&rsquo;avenir de notre secteur. D&eacute;couvrez nos opportunit&eacute;s de carri&egrave;re et rejoignez le groupe de luxe le plus influent au monde.

About us Founded in Rome in 1945, Brioni is recognized as the world’s most prestigious menswear luxury house.We develop and manufacture sartorial ready-to-wear, leather goods, shoes and eyewear with an unparalleled level of craftsmanship.As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.Key Accountabilities: Reporting directly to the Retail Director APAC, the Retail Operation Manager Great China is responsible for collaborating with the Retail management team and all the stores.Support the stores to understand the corporate strategy, to implement the company policy, to run efficient and compliant stores meeting company standards.Be a strategic thinker, proactive and skillful. Liaise with other stakeholders to establish and maintain an efficient, systematical and profitable store operation.Which includes but not limited by below aspects:Improve operations quality and efficiencyDevelop operations projects &amp; toolsLead retail network expansionOptimize the internal communicationEnhance retail performanceKey Responsibilities.Store Operations Quality &amp; Client CentricCreate &amp; update SOP manual based on HQ &amp; local requirements, conduct staff training and periodic meeting/checks.Regularly review and refine operational processes and customer service protocols to uphold the highest standards of retail excellence, leveraging feedback from retail teams and insights from daily checks and on-site visitsManage the store service-related vendors, renew &amp; filling the corresponding contracts. Centralize the purchase order generation in the system and the payment settlement.Manage the uniforms of all store staffs (ordering, distribution, cleaning &amp; maintenance) and control the yearly budget. Ensure grooming standard, and establish the system to monitor the performance.Manage Store ComplianceOptimize Standard Operation Procedure (SOP) in order to meet both business and compliance requirements.Ensure POS store daily operation aligned with AMI HQ standard.Plan and execute store POS audit. Make enquiries with retail staff, conduct onsite stock take tests, examine supporting documents, ensure adequate follow-up.Follow up on audit finding and give solutions or recommendations to store staffs.Ensure store/POS staff have strong compliance sense and know how to protect themselves and brand property.Communicate with HQ and ensure the relevant project is smoothly accomplished.Assist to other department project if any, and ensure the whole process in compliance.Optimize the Internal CommunicationShare important information in clear, efficient wayBuild and maintain an internal communication system among all stores.Ensure smooth and effective dialogue with stores to improve the daily operations and share the case study of best practice.Lead Retail Network ExpansionOversee new store opening, relocations, remodels of existing stores, pop-up projects.Create and refine the New Store Opening (NSO) procedure for further expansion.Collaborate with other stakeholders to ensure the smooth store opening process.Collaborate with other stakeholders for all retail related matters &amp; projects, to follow up with stores to achieve KPI.Requirements &amp; Capabilities:Bachelor degree and above, experience in fashion retail is a must;Passionate for analysis, operation and project management.Fluent / high level of experience with Excel and PPT, overall fluent with digital/mobile technology and Microsoft Office tools;Finds effective ways to communicate and persuade.Professional, proactive, and calm when handling challenging situations, open to listening to different points of view to reach consensus and agreement.Committed to achieve the highest standards of working qualityFluent in oral &amp; written English, and MandarinStrong sense of responsibility, self-motivation and positive working attitude, attentive to details.Good team leader and team player, caring and empathetic attitudeSome domestic / international travel is required

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Operations:
Supports the sales process – puts displays in place, keeps stock level inventory, payment transactions, fitting or garment alterations.

Sub-Job Family Description - Retail Operations:
Coordinates operational activities of stores. Monitors the flow of products and ensures the store is kept well stocked. Supports store projects (changes in opening and closing times, renovations or relocation, etc.) Liaises with necessary departments to coordinate an action rollout plan within deadline and budget.

We are currently seeking for a Senior Planner/Assistant Planning Manager who will report to Planning Manager Asia Pacific , as part of our dynamic team.Your opportunityYou will be highly involved in Kering Eyewear Asia domestic market business strategy. You will be responsible for converting and bridging the business strategy into demand and purchasing language to enable the success of the business. You will have the holistic view of all distribution channels including Chains, independent 3O’s, distributors department stores, etc. You will be a member of Kering Group and you will be working with a group with great talents and variety.How you will contribute<ul><li>Drive demand planning processes and execution of Asia domestic markets.</li><li>Hand in hand cooperation with local Sales Dpt. to review historical sales trends of both sell in and sell out, at multiple level of aggregation. Communicate closely with Business / Marketing Team to understand &amp; identify market trends, demand variances, potential business risks &amp; opportunities</li><li>Lead monthly S&amp;OP meeting with markets to review yearly progress vs budget, align with markets the update forecast, Fill% performance and back order recovery picture and plan. Make sure all future business opportunities and risks are captured and featured in the rolling forecast. Timely update and validate the most relevant forecast in JDA planning system.</li><li>Ensure information flow regularity, accuracy and update between customers and Keye, provide local forecast and relevant information data to APAC planning, share main drivers and rational behind the results.</li><li>Conduct monthly sales planning forecast by cooperating with finance, customer service, logistic, and sales team to understand the customer sales order portfolio, availability, credit situation in order to project an accurate sales invoice every month.</li><li>Focus on special country projects, such as APAC Capsule, exclusivity, avant-premiere, customized trade marketing events with local customers, etc.</li><li>Guide customer service team at uploading of sales orders, checking the availability etc. Work closely with CS and logistics team to ensure the smooth flow of general operation.</li><li>Support APAC planning and HQ planning on team reports, projects and other activities.</li><li>Ability to work with large data sets, analysing problems from vaiours aspects</li><li>Regular reports generation and analysis</li><li>Regular SAP information maintenance.</li><li>Achieve key demand planning KPIs: Fill%, Forecast Accuracy, Stock target etc</li></ul>Who you are:<ul><li>Bachelor’s degree is a must</li><li>5-10 years of relative experience in wholesale, retail or demand planning.</li><li>Master of excels, good knowledge of SAP, Power BI/Query or VBA is preferred</li><li>Excellent written and verbal communication skills in English, Mandarin and Cantonese, and Italian would be a plus</li><li>Good communication, detail mind and able to work independently.</li><li>Capability to multitask, respect the deadlines and work under pressure is a must</li></ul>Why work with us?This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

About UsPomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches. We are currently looking for a Head of Wholesale &amp; Franchising North &amp; Central Europe.How you will contribute<ul><li>Lead and execute the wholesale and franchising strategy across North &amp; Central Europe, ensuring alignment with Pomellato’s global objectives;</li><li>Manage, coach, and develop a team of Area - Managers across key European regions (Germany, Austria, Switzerland, Liechtenstein, France, UK, Benelux), fostering a performance-driven culture;</li><li>Drive sustainable sales growth through effective distribution/franchise management, aimed at maximizing partners sell out and consequent continuous ideal assortment in their stock;</li><li>Identify and secure strategic partnerships in target markets, optimizing distribution network efficiency and brand presence;</li><li>Monitor and guide franchise operations, ensuring compliance with Pomellato’s brand standards, VM, and client experience;</li><li>Lead market analysis, competitor benchmarking, and territory mapping to identify white opportunities for network evolution and elevation;</li><li>Collaborate closely with Trade Marketing, Merchandising, and Retail to deploy consistent brand strategies across all wholesale/franchise channels;</li><li>Lead the opening of new doors/franchise boutiques, from negotiation to launch, in collaboration with key internal stakeholders;</li><li>Act as the key liaison between HQ and local partners, ensuring clear communication, performance tracking, and long-term business planning.</li></ul>Who you are<ul><li>Bachelor’s or Master’s degree in Business, Economics, or related field;</li><li>8–10 years of experience in a senior wholesale/franchising role within the luxury industry, with international scope;</li><li>An agile, strategic thinker with a hands-on approach and entrepreneurial mindset;</li><li>Proven experience managing multi-country teams and delivering commercial growth;</li><li>Strong business acumen and a deep understanding of European retail markets;</li><li>Excellent leadership, negotiation, and communication skills;</li><li>Fluent in Italian and English; German or French is a strong plus;</li><li>Willingness to travel frequently across the region.</li></ul>Why work with us?This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Au sein de la région EMEA et rattaché(e) au Sales Operations Manager, votre responsabilité principale est d&#39;accompagner l&#39;équipe Wholesale &amp; Retail France &amp; Southern Europe dans ses missions quotidiennes. Vous serez l&#39;un des interlocuteurs principaux du siège pour les boutiques. VOS MISSIONS : 1/ Analyse business<ul><li> Effectuer une synthèse des weekly reports</li><li>Préparer le rapport mensuel et la synthèse de l’activité du Retail &amp; Wholesale zone France &amp; Southern Europe</li><li>Effectuer les reportings ponctuels sur la performance des ventes du réseau par vendeurs et par boutiques</li></ul> 2/ Gestion et Support<ul><li>Assurer le suivi et le traitement des commissions apporteurs d&#39;affaires</li><li>Réguler les factures et notes de frais du service Retail</li><li>Gérer les remboursements clients en lien avec le service comptabilité</li><li>Participer à divers projets de retail excellence et à la gestion des uniformes boutiques</li></ul> 3/ Animation réseau Retail &amp; WHS<ul><li>Préparer des programmes d&#39;intégration des nouveaux vendeurs dans la Maison</li><li>Préparer des outils d’aide à la vente pour les boutiques</li><li>Participer à l&#39;organisation de différents événements du service Retail : Managers Meeting, Formation pour les vendeurs</li><li>Aller à la rencontre des boutiques Retail &amp; des partenaires Wholesale pour toutes demandes.</li></ul>VOTRE PROFIL :<ul><li>Master 1 ou 2 – École de commerce ou université</li><li>Dynamique, impliqué·e et capable de travailler de manière autonome</li><li>Excellent relationnel et sens de la collaboration</li><li>Esprit de responsabilité et fiabilité</li><li>Polyvalence et capacité à s’adapter à différents contexte</li><li>Maîtrise de la suite Office, en particulier capacité à concevoir des présentations PowerPoint synthétiques et percutantes, ainsi qu’aisance sur Excel</li><li>Maîtrise du français (oral et écrit) indispensable</li><li>Anglais courant apprécié</li></ul>Modalités : Durée : 6 mois Date de début : Septembre  2025  Boucheron s&#39;engage à créer une main-d&#39;œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Créée par Frédéric Boucheron en 1858, la Maison Boucheron s’est construite à travers quatre générations de descendants directs. Créateur visionnaire et premier des grands joailliers contemporains à ouvrir une boutique sur la place Vendôme, Boucheron incarne aujourd’hui encore l’excellence en Joaillerie, Haute Joaillerie et Horlogerie. Le style Boucheron, libre et audacieux, ne cesse d’inventer les classiques de demain.

Your Opportunity:As a Client Advisor for Ginori 1735 at Harrods, you will play a key role in delivering an exceptional client experience across both dedicated sales areas. Acting as a true Brand Ambassador, you will embody and promote the values, heritage, and vision of Ginori 1735, ensuring a consistent and inspiring presence within the luxury retail environment.You will be responsible for engaging with both internal and external clients, offering personalized service and expert product knowledge to build lasting relationships and drive brand loyalty. Your passion for excellence and attention to detail will contribute to the continued success and prestige of Ginori 1735.How you will contribute:<ul><li>Drive sales performance by delivering outstanding customer service and ensuring an excellent after-sales experience</li><li>Proactively engage in client development, nurturing existing relationships and acquiring new clients</li><li>Foster a collaborative and positive team environment</li></ul>As a Brand Promoter:<ul><li>Act as an ambassador of the brand, embodying and promoting its culture both internally and externally</li><li>Ensure a consistently exceptional customer experience aligned with brand values</li></ul>As a Process Supporter:<ul><li>Support store management in ensuring compliance with all operational processes and procedures, contributing to their effective implementation and follow-up</li></ul>Who you are:<ul><li>Minimum of 3 years’ experience in luxury retail or high-end services</li><li>Bachelor’s degree in a relevant field is preferred</li><li>Genuine passion for the Interior Design and Home industry</li><li>Strongly sales-driven, sociable, open, and ambitious team player with a proactive and optimistic attitude</li><li>Proven track record in delivering exceptional customer experiences, fostering loyalty and achieving measurable results</li><li>Excellent communication skills - verbal and written - and outstanding organizational abilities</li><li>Willingness to work a flexible retail schedule, including evenings, weekends, and holidays</li><li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Fluent in English; knowledge of Arabic is a plus</li></ul>Core Competencies:<ul><li>Strong sales and client focus</li><li>Ability to identify client potential and tailor experiences accordingly</li><li>Skilled relationship and network builder</li><li>Effective and engaging communicator</li></ul>Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture.
This vision is expressed in our signature: Creativity is our Legacy. 
In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion

Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

KERING BEAUTÉ, une entité du groupe Kering créée en février 2023, développe une nouvelle expertise au sein de Kering afin de permettre à ses marques de réaliser pleinement leur potentiel dans la catégorie Beauté, qui constitue une extension naturelle de leur univers. Les équipes de Kering Beauté développent cette expertise pour un portefeuille de Maisons prestigieuses telles que Bottega Veneta, Balenciaga, Alexander McQueen, Pomellato et Qeelin.Notre objectif est de créer de la valeur pour le Groupe et ses Maisons, en s’appuyant sur l’identité unique de chacune, de manière cohérente avec leur stratégie et leur positionnement sur le marché, en plaçant l’innovation et la créativité au cœur de notre démarche, tout en façonnant la Beauté de Luxe de demain de manière durable et responsable.<div></div>GESTIONNAIRE ADV / CUSTOMER SERVICE ASSISTANTEn tant qu’Assistant Service Client, vous serez responsable de plusieurs aspects clés du processus de service client, tout en étant l’interlocuteur principal des clients. Vous serez rattaché(e) directement au Responsable Service Client, avec un périmètre Monde (Europe et Export).Principales missions :Gestion des commandes, relation client &amp; support commercial :<ul><li>Traitement quotidien et intégration dans SAP des commandes reçues (commandes manuelles et celles passées via le portail B2B par les clients)</li><li>Vérifications : disponibilité des stocks et analyse après exécution ATP, quotas, rejets techniques, cohérence des données, vérification de la solvabilité, conditions commerciales, prix, arrondis, délais, produits arrêtés, durée de vie, spécificités logistiques demandées par les clients</li><li>Informer les clients des produits en rupture, des dates de disponibilité et des produits alternatifs le cas échéant, et discuter des opportunités avec l’Assistant Commercial et les clients</li><li>Suivi rigoureux du cycle complet de la commande : de la réception à la livraison selon les Incoterms &#43; coordination avec le prestataire logistique (3PL) pour assurer les expéditions</li><li>Collaboration étroite avec :<ul><li>Équipe commerciale : participation aux revues de comptes, suivi des données clients</li><li>Finance : faciliter le recouvrement, suivi des limites de crédit par client et application stricte des règles de clôture</li><li>Demand &amp; Supply Planning : vérification des commandes vs quotas</li><li>3PL et équipe transport : suivi des livraisons et expédition​  </li></ul></li></ul>Gestion des retours et réclamations clients <ul><li>Identifier les raisons des retours et réclamations, communiquer avec l’entrepôt pour les aspects logistiques et/ou avec le service Qualité pour le traitement des problèmes</li><li>Émission des avoirs selon les procédures en vigueur</li></ul>Indicateurs de performance et continuité de service : <ul><li>Suivi des indicateurs de satisfaction client (délais, erreurs, réclamations, etc.)</li><li>Suivi des KPI du service client : taux de service (analyse des causes de non livraison complète), suivi des clôtures et progression quotidienne des commandes par rapport à l’objectif mensuel</li><li>Gestion des tâches spécifiques et prioritaires en cas d’absence d’un collègue (prise en charge des commandes, priorisation des demandes, coordination entre les équipes)</li><li>Intégration des nouveaux collaborateurs dans le service (formation IT, processus et autres formations liées au département)</li></ul>Compétences :<ul><li>Minimum 5 ans d’expérience dans un rôle similaire en ADV/service client et supply chain, idéalement dans l’industrie du luxe et de la beauté</li><li>Langues : français, anglais courant</li><li>Outils : Microsoft 365, très bonne maîtrise de SAP S/4 et Dynamics 365, forte appétence pour les systèmes informatiques</li><li>Connaissance approfondie des Incoterms et des procédures de dédouanement</li><li>Excellentes compétences interpersonnelles et de communication (orale et écrite)</li><li>Autonomie, adaptabilité, proactivité, esprit d’équipe et capacité à anticiper les besoins</li><li>Grande rigueur et précision dans la gestion des données</li><li>Orientation service client avec aisance dans la communication interculture</li></ul>Pourquoi nous rejoindre ? Vous souhaitez intégrer une entité en mode “start-up” au sein d’une équipe agile, faire la différence et participer à la création d’une nouvelle expertise dans un contexte de marché ambitieux et stimulant, où vos contributions seront valorisées ? Rejoignez-nous !Kering Beauté s’engage à construire une équipe diversifiée. Nous croyons que la diversité sous toutes ses formes – genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle – enrichit le lieu de travail. Elle permet à chacun d’exprimer son talent, individuellement et collectivement, et renforce notre capacité à nous adapter à un monde en constante évolution. En tant qu’employeur garantissant l’égalité des chances, nous accueillons et considérons toutes les candidatures qualifiées, quels que soient leur parcours et leur origine.

Job Family Group Description - Supply Chain:
Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services.

Job Family Description -After Sales and Customer Service:
Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction.

Sub-Job Family Description - After Sales:
Resolves technical difficulties and issues with our customers after a sale. Plays a pivotal role in strengthening the bond between customers and sales staff.

How you will contribute<ul><li>Provide best service to customers and introduce the brand</li><li>Achieve sales target</li><li>Improve customers’ reorganization and satisfaction of brand</li><li>Daily check sales amount and stock and ensure its accurate</li><li>Follow company’s policy strictly</li><li>Ensure products’ safety and avoid be stolen and other loss</li><li>Finish the task aligned by line manager in time</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Talent

talent

Découvrez-nous

Partagez notre quotidien

Chenling, Kering Keys

Florence, Boucheron

Nathlie, Gucci

Antonino, Gucci

Exprimez votre talent

Les programmes Kering Keys

Trouvez votre futur job

BOTTEGA VENETA Client Advisor

KERING Tax Specialist

GUCCI Senior Operations Controller - Austin

SAINT LAURENT Stock Associate Tampa

MCQUEEN Client Advisor, Boston

BALENCIAGA Sales & Client Advisor (Newmarket)

BRIONI Retail Operation Manager

KERING EYEWEAR Senior Planner/ Assistant Planning Manager

POMELLATO Head of Wholesale & Franchising North & Central Europe

BOUCHERON - Stagiaire Sales Operations Assistant France & Southern Europe (F/H/X)

GINORI 1735 - Client Advisor (Harrods)

KERING BEAUTE_Gestionnaire ADV

QEELIN_Sales Associate