BALENCIAGA - Client Engagement Manager Northern Europe (F/M)
Balenciaga - Regular
Paris - France
The Nothern Europe Client Engagement Manager deploys the Client Engagement strategy across the store network at regional level. Constantly liaising with Retail Managers and Store Managers, s/he supports store teams by fostering a strong client-oriented mindset and implementing omnichannel client engagement activities, tools and processes to enhance client satisfaction and loyalty, in line with Balenciaga standards and strategic client engagement goals.
How you will contribute
Support store teams understanding client segmentation and KPIs
Analyze store monthly client KPIs and follow-up with Store Managers
Manage specific ad hoc analysis to set-up specific actions to support the business
Track and measure the quantitative/qualitative impact of all actions/events
Implement Omnichannel Client Engagement strategy in-store
Ensure teams develop a privileged relationship with clients and communicate with them in the most relevant way
Train the teams on all clienteling programs, events and digital tools (Luce app, digital client card...)
Animate store Clienteling Ambassador community by sharing best practices and success stories from other regions/stores to build a client-oriented mindset
Define Client action plan per store with targeted actions (ex. product launch, store openings…)
Who you are
Able to conceive and drive messages and projects forward
Business oriented, confident in managing database/figures, and conducting data analysis.
Passion for reporting
Excellent skills in Excel/Power Point is a must and overall strong computer skills
English is a must
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.
- Full time