Filtrer par
Par date
Par rubrique

0 résultat pour ""

    House imageHouse logo
    Retour aux offres

    30/12/2025

    GUCCI Client Engagement Coordinator

    Gucci - Regular
    London - United Kingdom

    Reporting to the Northern Europe Client Engagement Manager the Client Engagement Coordinator is responsible for implementing EMEA-driven Clienteling and CRM strategies within the local market. The role works closely with Retail to ensure a consistent, personalized, and customer-centric experience, supporting stores in executing engagement initiatives and ensuring alignment with regional standards and guidelines.

    Key Responsibilities

    • Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market
    • Support in managing campaign calendars, segmentation, and customer targeting based on regional directives
    • Work closely with Hub and regional teams to define client selection according to event / activations in store
    • Coordinate invitations, follow-ups, and post-event performance measurement
    • 360° support local activations, gifting and organization and be present to specific events according to local needs
    • Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market
    • Monitor adoption of clienteling practices and facilitate continuous improvement
    • Ensure all clienteling activities are meaningful, relevant, and well-documented
    • Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance)
    • Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies

    Key Requirements

    • Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred)
    • Strong analytical skills and ability to interpret customer data and KPIs
    • Excellent communication and interpersonal skills, with a collaborative mindset
    • High attention to detail and strong organizational abilities
    • Proficiency with CRM and Microsoft Office tools
    • Fluent in English; additional languages are an advantage

    Offres similaires