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    GUCCI Head of Experience Global Retail Academy

    Gucci - Regular
    MILANO - Italy

    If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. ROLE MISSION The Head of Experience Global Retail Academyis responsible to elevate the development and implementation of learning and experience strategies. This includes leading go-to market, communication, alignment, planning, development, and the high-standard execution of learning initiatives across geographical regions. The role is also accountable for the sustainment of the client experience journey (selling ceremony, luxury gestures and product rituals). The principal aim of this position is to nurture Gucci's learning culture by serving as a vital link between business functions and both global and regional training teams. This entails maintaining an ongoing dialogue, overseeing execution, and monitoring the impact to ensure that the learning strategy is effectively brought to fruition.


    • Streamline alignment within the training community, focusing on client-centric communication across the regions, ensuring continual awareness, alignment, and dedication to delivering an exceptional training experience;
    • Develop an external communication strategy for Retail Academy initiatives aimed at engaging, exciting, and attracting talent within the retail sector;
    • Collaborate with other departments on business priorities, always integrating 360 alignment within the learning plan and connecting all the dots for the end users;
    • Accountable for the sustaining of the client experience content, including selling ceremony, skills, gestures and product rituals, ensuring alignment with brand values, business objective and target audiences;
    • Maintain consistent quality in learning experiences across all touchpoints, including in-store activations, face-to-face classrooms, and digital platforms;
    • Promote the synthesis and consolidation of feedback and data to continuously enhance the learning curriculum;
    • Organize and facilitate monthly and quarterly meetings and discussions with the training and retail community;
    • Monitor the impact of training initiatives;
    • Manage the Retail Academy financial budgets; partnering with finance, and various stakeholder to ensure optimization of training resources and budgets;

    • Onboard new regional training team members with a dedicated induction to the Academy, providing enablers, guides and tools for success;
    • Undertake ad-hoc administrative tasks to support the optimization of the global academy;
    • Support the development and execution of the omnichannel learning strategy aligned with brand and business priorities, including Go-To-Market strategies;
    • Ensure the completion of effective strategic presentations;
    • Take the lead on learning initiatives for the Outlet and travel retail channels, serving as the focal point for Gucci 9.


    • More than 10 years of experience in the retail industry
    • Over 5 years of experience in retail training
    • A strong background in luxury retail
    • Proven leadership skills in a managerial role
    • Project management and organization abilities with experience leading diverse projects and stakeholders
    • Capability to manage budgets
    • Skilled in prioritization and working with a strategic mindset
    • Proficient in data analytics and synthesis
    • Strong communication skills
    • Proficient in the Microsoft Office package
    • Fluent in English at a professional level
    • International experience is a plus

    Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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