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GUCCI Product Care Specialist

Gucci - Regular
London - United Kingdom

As the After Sales Specialist you will ensure the proactive management and implementation of in store After Sales activities, playing a bridging role between the store, local suppliers, and HQ. You will be in charge of managing all the After Sales process at store level, including customers’ claims, tools management and system.

Key Accountabilities

  • Assisting with deliveries and goods to be sent out for clients and suppliers
  • Follow up clients’ requests on the status of the repairs
  • Providing a high level of customer service, dealing with sometimes complex requests
  • Maintaining regular contact with clients by telephone, email and written correspondence, discussing technical issues and addressing relative concerns
  • Problem solving through managing complaints and the clients’ expectations by proactively finding solutions in order to quickly and efficiently resolve the case in hand, whilst also being able to satisfy the client, meeting the business objectives
  • Covering front of house role, answering calls, and providing a meet and greet service
  • Offering clients a reasonable solution to the problem including handling their requests, providing product care advices
  • Managing product estimations for repairs and liaising with clientele to find meet the desired outcome
  • Undertaking regular quality control checks
  • Managing the administration process such as clients requests relating to insurance and valuations

Key Requirements

  • Logistic background strongly preferred
  • At least 1+ years of previous experience within the back office area or similar role
  • Attention to detail
  • Ability to cope within a fast paced and demanding environment
  • Ability to prioritise tasks
  • Strong communication skills
  • Team working spirit
  • Open to new challenges and willingness to adapt to accommodate the need of the business
  • Proficiency with MS Office suite (Excel, Word)
  • Full time
  • Europe
  • United Kingdom
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