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    KERING OPERATIONS After Sales and Reverse Process Intern

    Kering - Student (Fixed Term) (Trainee)
    Scandicci - Italy

    About us Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Integrated Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution, together with a flawless after sales service. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking an After Sales and Reverse Process Engineer who will report to the After Sales and Reverse Process Manager as part of our dynamic team in Scandicci.

    Your opportunity

    You will join the After Sales and Reverse Process Engineering team, in charge of designing and developing post-sales assistance and reverse logistic processes globally. You will work closely with the IT department with the aim to develop procedures and tools to both ensure traceability/visibility of the end-to-end process and meet customer experience and expectations. You will also be involved in the definition of KPIs to analyze and measure After Sales and Reverse performance and in the training of the people involved in the process, including stores,  warehouses, customer service and production units.

    How you will contribute

    • Identify possible areas of improvement regarding After Sales and Reverse processes and systems

    • Study and implement possible evolutions through functional analysis, formalization of business requirements and development of apps

    • Conduct tests of new solutions and manage configuration and go-live of developed solutions

    • Develop and maintain operating procedures

    • Deliver trainings and provide support to both final customers and regional teams

    • Define KPIs and produce related dashboards for process monitoring and data dissemination to stakeholders at all levels.

    Who you are

    • A graduate or soon to be graduated in Management Engineering, Computer Engineering or related areas

    • You are interested in topics such as IT systems and data management, optimization models, project management, production and logistics management, quality management

    • You have excellent analytical skills and a strong attention to detail

    • You are effective and positive team player with a collaborative and proactive approach

    • You are customer-oriented, and you have a problem-solving attitude

    • You are proficient in Microsoft Office tools in particular Excel and Power Point; the knowledge of Access, Power BI, SAP is a plus.

    • You are fluent in English and Italian, both written and spoken

    Why work with us

    This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

    Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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