GUCCI In Store Product Care Specialist

Your opportunity

We are seeking a detail-oriented and client-focused In-Store Product Care Specialist to manage after-sales services and repair operations. This role plays a critical part in delivering an exceptional end-to-end client experience, ensuring all product care and repair needs are handled with precision, efficiency, and in line with luxury service standards.

How you will contribute

• Deliver excellence in retail experience and promote a consumer-centric culture

• Daily management of ticketing process ensuring all tickets are actioned in a timely manner

• Examine customer issues and action according to Gucci policies and procedures to ensure consistency in after-sale care

• Build long-lasting relationships with clients

• Guarantee proper floor coverage to handle any client queries regarding product quality

• Work cross functionally with other departments in the business

• Manage client complaints regarding repairs and any impact it has had on customer experience

• Assist in delivering training to other store employees on effectively managing client claims and the use of Gucci systems and tools

• Advising the team of any product quality issues in morning briefings

• Uphold Respect of Gucci Standards and Procedures/Guidelines

• Perform any other duties assigned to you by management
   

About you

• Previous experience in after-sales, repair operations, or a similar role within luxury or high-volume retail/service environments

• Strong operational capability with the ability to manage competing priorities

• Client-centric mindset with a focus on delivering exceptional service outcomes

• High attention to detail and strong organisational skills

• Ability to work effectively in a fast-paced, dynamic environment

• Strong communication skills, both written and verbal

• Tech-savvy with proficiency in Microsoft Office and retail systems

• Adaptable, proactive, and solutions-oriented

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.