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Qeelin - Recrutement

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Vous aimez les nouveaux défis ? Vous avez l’ambition et l’éthique professionnelle nécessaires pour réussir dans le Luxe ? Alors, rejoignez Kering ! Nous sommes à la recherche de collaborateurs passionnés par l’univers du Luxe, décidés à faire la différence et désireux de façonner l’avenir de notre secteur. Découvrez nos opportunités de carrière. Rejoignez dès maintenant le groupe de Luxe le plus influent au monde.

<ul><li>Assist line manager to develop &amp; implement the overall retail excellence initiative in Mainland China, special projects, operating plan and budget.</li><li>Implement retail excellence standard in accordance with brand guidelines to ensure consistency with overall image and service standard of the brand.</li><li>Develop and oversee the implementation of customer centric initiatives designed to drive growth, profitability and customer satisfaction.</li><li>Analyze all relevant KPIs and implement all necessary actions with the aim of elevating the client engagement and boost sales performance. Ensure that the training material and tools are well developed and updated to be in place to cope with the retail needs.</li><li>Responsible for training course facilitation and conduct the follow-up accordingly to ensure the learning loop.</li><li>Lead the implementation of retail digital tools in sales and clienteling, and to ensure its full utility.</li><li>Ensure induction sessions for all new hires (retail and office) are planned and completed on time in full. </li><li>Being analytical and partner with retail team to take solid action plan in achieving sales objectives.</li><li>Using knowledge of business metrics and in partnership with retail team, identify training needs and create agile training in line with development process (as required)</li><li>Proactively gain and share knowledge of competitor brands (brand, product and services)</li><li>Lead in administration role for training team. Payment proceeding, training logistics arrangement and etc.</li><li>Support CRM event in presentation &amp; client engagement to well showcase the brand image.</li></ul>

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail Excellence & Training:
Ensures all sales activities are conducted to the highest standards and that all staff are sufficiently trained to obtain long-term success and to meet sales targets.

Speciality Description - Product/Retail Training:
Develops employees’ skills through creating and/or conducting training sessions that may be focused on products or on specific retail/sales skills, as appropriate.

<ul><li>Provide best service to customers and introduce the brand</li><li>Achieve sales target</li><li>Improve customers’ reorganization and satisfaction of brand</li><li>Daily check sales amount and stock and ensure its accurate</li><li>Follow company’s policy strictly</li><li>Ensure products’ safety and avoid be stolen and other loss</li><li>Finish the task aligned by line manager in time</li></ul>

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Speciality Description - Client Advisor:
Advises our customers during the buying journey. Presents the collection using brand standards. Follows company values as the visible face of the brand. Contributes to reaching sales targets and enhances customer satisfaction. There are specific Jewelry Client Advisor Job Profiles for roles selling jewelry and watches.

工作职责<ul><li>向客人提供详细的货品介绍及优质的服务。</li><li>完成销售指标。</li><li>不断提高客户对品牌的认知度和满意度。</li><li>认真仔细地核对每天销售及库存商品的账目。</li><li>严格遵守公司的各项规章制度货品管理。</li><li>确保货品安全&#xff0c;避免货品失窃及其他损失情。</li><li>完成由上级主管安排的其他工作任务。</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

<div><div><div>ABOUT USQeelin fine jewellery - a playful fusion of Chinese symbolism and modernity. Since Qeelin’s founding in 2004, every piece of jewellery has carried rich cultural connotation, reinterpreting traditional symbols with stylish designs intended for daily wear, infusing new life and contemporary meaning to Chinese heritage. Named after the Qilin, an auspicious Chinese mythical animal and icon of love, Qeelin fuses unbridled creativity with excellence in craftsmanship. It brings a touch of playfulness and surprise into the world of fine jewellery. The brand’s iconic Wulu collection revisits the legendary Chinese gourd, an auspicious emblem in Chinese tradition.  Qeelin is part of the global Luxury group Kering.  To cope with business growth, we are currently looking for high calibre with creative mind-set to join us.ROLETo deliver excellent in-store customer experience and enforce retail excellence. Proactively leverage opportunities to enhance sales and increase business growth, promote Qeelin brand vision.HOW YOU WILL CONTRIBUTEClient Relationship &amp; Portfolio Development<ul><li>Perform luxury clienteling and caring customer service, build customer relationship and loyalty</li><li>Nurture and growth New and Return customer pool</li><li>Handle customer enquiries and complaints, ensure issues are resolved to the satisfaction of customers and company</li><li>VIP events coordination  </li></ul>Sales and KPIs performance<ul><li>Maximize sales performance, achieve assigned boutique team target and KPIs</li><li>Develop high value creation sales records  </li></ul>Boutique Operations &amp; Administration<ul><li>Support boutique operation and boutique administration, ensure all aspects at the top quality</li><li>Follow company compliance, to conduct regular stock checks and assist the annual stock takes</li><li>Support each other</li></ul>WHO YOU ARE<ul><li>At least 1 year relevant experience in luxury retail sales;</li><li>Prior experience in Jewelry/Watch is preferred; Candidate from Fashion industry is also welcome.</li><li>Good team-player and result-oriented;</li><li>Good command of Cantonese, Mandarin and English</li><li>Immediate availability would be preferred</li></ul>WHY WORK FOR US?Unique opportunity to be working in Hong Kong under the headquarter office, and to strategically be a fashion-forwarder with new ideas and initiatives to be implemented globally. Talent development is a managerial principle, promoting entrepreneurial spirit for highly empowered teams. We want to cultivate a “startup” mindset where business agility is key to our fast-paced development, and where every employee can reach their full potential in a stimulating and fulfilling workplace environment.Data collected will be for recruitment purpose only.</div></div></div>

To cope with business growth, we are currently looking for high calibre with creative mind-set to join us.

Qeelin - Recrutement

QEELIN-Assistant Training Manager

QEELIN-Sales Associate

QEELIN_Sales Associate

QEELIN_Sales Associate

QEELIN_Sales Associate

QEELIN Sales Associate

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