BOTTEGA VENETA Retail Manager Middle East

How you will contribute: 

The Retail Manager, reporting to the General Manager Middle East, assumes the responsibility for the oversight of the retail network in UAE, Kuwait, KSA and Qatar. Tasked with the inspiration, leadership, and cultivation of the team, their primary objectives include the achievement of sales and profitability targets, the provision of elevated service to clients, and the formulation of retail and sell-out strategies in accordance with international directives and local objectives. The Retail Manager is entrusted with the creation, establishment, and maintenance of highly proficient teams distinguished by exceptional execution.

Your main responsibilities will be to:

Leadership and People Management

Convey the Bottega Veneta vision and mission, corporate message in an engaging way, motivate and inspire the team 
Identify & develop talents through setting development plan, coach and give feedback
Provide coaching to Store Manager on their management skills
Establish an effective and regular communication channels to engage the team
Create and promote a positive and energetic working environment. 
Ensure regular store new joiners follow up and collect feedback from Store Manager on their performance
Conduct the team's Performance Management and make sure relevant actions plans are set

Client and service management

Up keep store service standard by educating store teams to have excellent client service culture
Ensure the stores develop and elevate their client base and propose in store engagement plan to maximize results
Create individual specific store "customer relationship building" tactics to surprise customers
Motivate the team to achieve CRM KPI 
Follow up with Store Manager on customer complaint handling, ensure excellent service is provided to customers, and handle escalated complaints as needed

Sales Management

Identify and maximize the business of their Area and achieve the Area Sales targets
Set the monthly store targets 
Identify the retail category opportunities in order to propose special incentives
Define, propose, identify correct staffing for the Stores
Analyze sales data, investigate the reason behind, plan and execute follow up to enhance sale performance
Consolidate and share best practice amongst retail network
Collaborate with merchandising and visual merchandising team on product forecasting to meet customers need and maximize sales potential
Be aware of competitors activity, conduct Mystery Visits on competitors, develop effective networking across the Area

Retail Operation

Uphold respect of Bottega Veneta’s standards and procedures (visual, merchandising, maintenance, grooming, stock, etc.) and ensure operation excellence
Ensure stock organization, accuracy and availability within the Area

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

Qualifications:

A minimum of 7 years experience in luxury retail in the GCC region (UAE, KSA, Qatar, Kuwait).

• Fluent in English, Arabic is a plus

• In depth understanding of Luxury Retail, Client experience and selling strategies

• Demonstrate the ability to communicate, show adaptability

• The ability, drive and desire to deliver outstanding results

• Ability to lead and develop an important retail business including multichannel stores

• Coaching skills to train and motivate Regional Retail Teams