GUCCI Team Manager-101

Client Experience

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality and elevated mindset.
• Achieve business objectives by utilizing the company consumer management client segmentation strategy.
• Effectively utilize various clienteling tools to drive client loyalty and acquisition.
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
• Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.
• Lead by example on the selling floor in embracing the Gucci selling ceremony.
• Manage the clients' flow on the selling floor to ensure all are addressed and exceptional service is delivered.
• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Capture meaningful client data to build relationships to personalize prospect client development opportunities.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.
• Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
• Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Working on the selling floor, maintaining constant contact with your team, supporting and coaching where needed, and ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high – behavioral observation with Training Follow-up App.
• Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.
• Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.
• Lead engaging morning briefings using different facilitation techniques, as and when required, delivering key business communication and daily objectives.
• Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors.
• Participate in attracting and recruiting new team members through conducting behavioral-based interviews and keeping a talent pipeline from competition headhunting.
• Ensure effective, holistic, and timely onboarding for new joiners of your team.
• Manage and resolve employee-relations matters in partnership with the Store In Charge and People Partners.  
• Monitor your team’s adherence to company policies and procedures; following up when needed.

Business Performance

• Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.
• Maximize time spent on the shop floor for motivating team members including using selling techniques effectively as a role model.
• Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store In Charge to provide adequate recommendations and improvement actionable plans.
• Partner with the Store In Charge  and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business.
• Partner with the Store In Charge and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.
• Utilize digital platforms to support store and online product sales.

Operational Excellence

• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures.
• Plan and liaise with the Store In Charge to accurately schedule FTE according to individual capabilities of team members and traffic flow to ensure appropriate coverage.
• Effectively allocate tasks/activities based on people's abilities and delegate effectively.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Maintain full organization of company assets in the back of house and front of house per the company’s stock guidelines.
• Support and execute product handling, transactions, payment processes, and general store administration.
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.

• Oversee and support tracking of all special orders through merchandising communication.
• Optimize stock/inventory management ensuring monitoring and reporting of any risks.
• Ensure with the Store In Charge optimal and consistent adherence to all key health, safety, and security aspects.