SAINT LAURENT Retail Manager, Taiwan

ROLE

The Taiwan Retail Manager leads all retail operations across the market while cultivating a high-performing, motivated, and growth-driven team. This role sets clear commercial and operational direction, ensures strong leadership presence in stores, and drives sustainable business growth. The Retail Manager is expected to lead with positive energy, passion, drive, and a growth mindset, while proactively solving challenges and inspiring the team to exceed results through strong client engagement and holistic 360° business thinking.

MISSION

Business Strategy & Market Leadership

• Define and implement Taiwan’s retail strategy aligned with corporate direction and tailored to local market dynamics
• Drive a 360° business approach, ensuring retail, CRM, operations, marketing, and merchandising work cohesively to deliver results
• Lead strategic and tactical planning to drive short‑, mid‑, and long‑term profitable growth
• Establish accurate monthly and annual sales forecasts to support P&L management, planning, and resource allocation
• Anticipate business challenges with a proactive, solutions‑oriented mindset

Retail Sales, Clienteling & Operations Excellence

• Lead the market to commercial targets through strong execution, clienteling, and elevated customer experience
• Partner with local store teams and the Client Development Manager (CDM) to ensure well managed OTO (one‑to‑one) appointments, VIC engagement, prospect outreach and clienteling activities
• Strengthen client development and engagement through CRM programs, seasonal events, mall partnerships, and personalized customer journeys
• Build a market culture where every team member embraces a client‑first mindset in driving sales conversion, repeat visits, client capture, and loyalty
• Work closely with Store Operations to ensure consistent implementation of corporate guidelines, retail standards, and operational controls
• Drive continuous improvement across KPIs, including productivity, conversion, ATV, UPT, and service excellence
• Manage landlord and mall relationships; lead negotiations for new stores, relocations, and renovations

People Leadership, Culture & Development

• Lead, motivate, and energize the retail team with passion, positivity, and strong drive, fostering a culture of ownership and accountability
• Champion a growth mindset, encouraging curiosity, initiative, and continuous improvement throughout the store teams
• Recruit, retain, and develop high-caliber talent aligned with the brand’s values and market needs
• Ensure training content is retained and applied, not simply delivered — through structured follow‑up, reinforcement, coaching cycles, and testing
• Provide clear direction, performance feedback, and tailored development plans to Store Managers and frontline teams
• Foster an engaging, collaborative, and high‑performance culture that motivates employees and drives results

Communication, Reporting & Cross‑Functional Collaboration

• Maintain regular communication with senior management, delivering insights on sales performance, customer trends, operations, staff development, and market activity
• Work collaboratively with CRM, marketing, merchandising, and operations teams to design strategic initiatives that accelerate retail performance
• Lead cross‑market and regional retail projects as required

PROFILE

• Bachelor’s degree in Business or related discipline
• Minimum 8 years of retail experience, including at least 5 years leading multiple stores or a store network
• Strong commercial acumen with proven success managing retail P&L
• Inspirational leader with positive energy, passion, drive, and the ability to uplift and motivate teams
• Demonstrates a growth mindset, proactive problem‑solving, and strong follow‑through
• Strong client‑development mindset with experience elevating clienteling programs, VIC engagement, and personalized service
• Excellent communication, interpersonal, influencing, and negotiation capabilities
• Proficient in Microsoft Office, especially Excel and Word
• Excellent command of English and Mandarin

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.