BALENCIAGA CUSTOMER SERVICE STAFF

About us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion. We are currently seeking a Global Client Data Analyst Coordinator who will report to the Global Client Data & Insights Manager. We are currently seeking a Customer Service Representative who will report to the Wholesale Customer Service Coordinator as part of our dynamic team in Cadempino. Hiring Requirements Job Details Job Profile Job Profile Customer service - Band B Job Families for Job Profiles Job Families for Job Profiles After Sales & Customer service Worker Sub-Type Worker Sub-Type Regular Worker Type Worker Type Employee Time Type Time Type Full time Compensation Grade Compensation Grade Band B Primary Location Primary Location Vezia - Via Industria 19 Primary Job Posting Location Primary Job Posting Location Vezia Additional Locations Additional Locations (empty) Additional Job Posting Locations Additional Job Posting Locations (empty) Scheduled Weekly Hours Scheduled Weekly Hours 42 Work Shift Work Shift (empty) Recruiting Start Date Recruiting Start Date 09/07/2024 Target Hire Date Target Hire Date 09/07/2024 Target End Date Target End Date (empty) Additional Information Union Membership from Job Profile Union Membership from Job Profile (empty) Allowed Unions from Job Profile Allowed Unions from Job Profile (empty) Work-Study Award from Job Profile Work-Study Award from Job Profile (empty) Allowed Student Award Sources from Job Profile Allowed Student Award Sources from Job Profile (empty) Job Application Template Job Application Template Corporate Job Application Template Job Description Job Description Your opportunity You will form an integral part of the Customer Service Department within the Integrated Logistics Business Unit, providing exceptional service to Clients. You will achieve the highest level of customer satisfaction through relationship management in cooperation with different departments within our company. This invigorating role will allow you to provide optimal customer service to the clients of our luxury brands. How you will contribute Use our organization’s internal mainframe systems to manage the orders received during sales campaigns and delivery of goods Adhere to precision, quality and timing standards to ensure the best quality service Provide top quality customer service by answering customer inquiries/issues as required Communicate and collaborate with internal departments in order to meet customer expectations Contribute to the development and execution of planned activities Facilitate the collection of information in order to monitor business trends and opportunities Who you are • A high school graduate (preferably a university graduate) • A customer service representative with at least 2 years’ experience in customer service or in a department liaising with customers (preferably within the fashion/luxury industry) • An expert in using Microsoft Office, especially Excel, SAP (AS400 knowledge would be a plus) • An excellent communicator able to work well with individuals from all levels of an organization and suppliers • A collaborative problem solver who is able to priorities • A proactive detail-oriented person who is able to regularly meet tough deadlines and handle a high volume of tasks • Fluent in Italian and English, both written and spoken; any additional language would be an advantage. Additional Job Description Additional Job Description Your opportunity You will form an integral part of the Customer Service Department within the Integrated Logistics Business Unit, providing exceptional service to Clients. You will achieve the highest level of customer satisfaction through relationship management in cooperation with different departments within our company. This invigorating role will allow you to provide optimal customer service to the clients of our luxury brands. How you will contribute Use our organization’s internal mainframe systems to manage the orders received during sales campaigns and delivery of goods Adhere to precision, quality and timing standards to ensure the best quality service Provide top quality customer service by answering customer inquiries/issues as required Communicate and collaborate with internal departments in order to meet customer expectations Contribute to the development and execution of planned activities Facilitate the collection of information in order to monitor business trends and opportunities Who you are • A high school graduate (preferably a university graduate) • A customer service representative with at least 2 years’ experience in customer service or in a department liaising with customers (preferably within the fashion/luxury industry) • An expert in using Microsoft Office, especially Excel, SAP (AS400 knowledge would be a plus) • An excellent communicator able to work well with individuals from all levels of an organization and suppliers • A collaborative problem solver who is able to priorities • A proactive detail-oriented person who is able to regularly meet tough deadlines and handle a high volume of tasks • Fluent in Italian and English, both written and spoken; any additional language would be an advantage.