BALENCIAGA – Global Product Training Manager (F/M)

Your opportunity

Within the Global Training team, the Product Training Manager defines and drives the Maison's global product training strategy.

This role ensures the alignment, quality, and impact of global product training initiatives with Retail Merchandising, Collection Merchandising, and key commercial stakeholders. It leads Product Trainers and defines seasonal training roadmaps to strengthen retail expertise and support business performance.

How you will contribute
 

As the Global Product Training Manager, your main responsibilities will include:
 

Product training strategy & governance

• Define the global product training strategy in alignment with the Maison’s vision and business priorities.
• Develop seasonal training roadmaps focused on key collection investments and strategic business opportunities.
• Ensure consistency of product messages, learning methodologies, and training standards across all regions.
• Establish best practices and continuously evolve training approaches to maximize impact.
   

Team leadership & development

• Lead, coach, and develop the product training team.
• Set priorities, allocate resources, and ensure excellence in execution.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement.
• Support the professional growth of team members through coaching and development opportunities.
   

Retail merchandising partnership

• Act as the primary training partner for retail merchandising teams.
• Translate commercial priorities into targeted and actionable training plans.
• Ensure strong alignment between sell-through objectives, product investments, and training initiatives.
• Support the successful execution of key launches and commercial priorities.
   

Collection merchandising partnership

• Establish and manage an effective flow of information between collection merchandising and training teams.
• Ensure collection narratives and product priorities are integrated into training content in a timely manner.
• Transform creative and technical product information into engaging, retail-focused learning experiences.
• Guarantee consistency between collection storytelling and retail training strategies.
   

Global deployment & adoption

• Oversee the worldwide deployment of product training programs.
• Drive adoption and engagement across all regions and markets.
• Ensure global consistency while allowing flexibility for local market adaptation.
• Monitor implementation and support regional teams in maximizing training effectiveness.
   

Business impact & continuous improvement

• Measure and analyze training performance and effectiveness.
• Evaluate the impact of training initiatives on retail performance and key business indicators.
• Gather qualitative and quantitative feedback from regional teams.
• Identify opportunities for improvement and continuously enhance training programs, tools, and methodologies

Who you are

• Strong understanding of luxury retail, client experience, and performance drivers.
• Experienced in the luxury industry, ideally fashion, with knowledge of luxury codes and standards.
• Previous team management experience is highly desirable.
• Proficiency in Microsoft Office (PowerPoint, Excel) and learning content creation tools.
• Excellent project management, organizational, communication, and presentation skills.
• Fluent English, written and spoken.
• Strong communicator with the ability to influence and engage diverse audiences.
• Strategic and detail-oriented, with a strong product mindset and solid execution.
• Creative, agile, and solution-driven in fast-paced environments.
• Passion for luxury, fashion, product, and client experience

Why work with us?

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.