KERING Service Management Intern

How you will contribute

As part of the Service Management team, your main missions will be to:

• Support feature (implementation of new functionalities) and release planning activities
• Support service improvement initiatives
• Contribute to the preparation of release notes for newly delivered functionalities
• Support the creation of monthly communications to the IT community about new features and improvements
• Prepare and maintain updated process guides and technical documentation for any process revisions
• Review existing IT processes, understanding workflows and best practices, and propose improvement opportunities
• Create reports on activities, processes, and KPIs in collaboration with stakeholders

Who you are

• A graduate in Computer Science, Management Engineering, Business Administration, Communication or equivalent
• Knowledgeable of the MS Office Suite (in particular, Excel and PowerPoint)
• Fluent in Italian and English; French is a plus
• Analytical, curious, and detail-oriented
• Well organized and able to work with structured information
• A cooperative and committed team player
• Familiar with the ITIL Framework, creative or design user-oriented tools is a plus

Why work with us?

This is an excellent opportunity to make an impact at a time of extraordinary growth and be part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling work environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.